Claims Administrator

Are you looking for a position where you make a difference in our communities? At the Municipal Insurance Association of British Columbia (MIABC) we invest in the communities of British Columbia, so that they can invest in themselves. Each day, through every piece of advice shared, every outreach program offered, and every insurance policy written, our organization proudly declares that what makes each community unique is worthwhile, empowering the communities at the very heart of our province and the people who are the heart of those communities.

The MIABC is looking for an energetic and organized Claims Administrator to join our Claims and Legal team. The MIABC is a member-owned non-profit insurance reciprocal that provides liability coverage to over 168 local governments in British Columbia, and property and ancillary coverage to over half of our members.

This is a full-time hybrid role for a Claims Administrator, based in Vancouver, BC. The Claims Administrator will provide administrative support to the Claims and Legal department, ensuring claims and related documentation are processed accurately and efficiently. This role also assists claims examiners and management with file administration, data entry, document handling, and coordination with vendors and other interested parties.

• Open, set up, and close claims and incident files following established procedures and records management standards.
• Ensure claims and incident files are accurate, complete, properly categorized, and current.
• Enter and update claims and incident data as needed.
• Assist with managing the claims general email inbox and triaging claims enquiries.
• Process service provider invoices and payments according to claims and finance protocols.
• Manage tracking and follow-up on outstanding invoices, payments, and documentation, and resolve discrepancies with examiners and service providers.
• Assist with routine report preparation and ensure documentation meets internal quality standards.
• Help organize and improve department tracking procedures and administrative processes to more closely align with standards and protocols.
• Support data maintenance and migration of historic claims and incident files as needed.
• Comply with MIABC Claims Manual policies, procedures, and internal standards and protocols.
• Maintain strict confidentiality and adhere to privacy and information management policies.
• Provide coverage and back-up support to the Administration department as required.
• Perform other duties and special projects as assigned.

• Minimum two years’ progressive administrative or office support experience in professional services, insurance, claims, legal, or finance.
• Experience with high-volume data entry, records management, and document processing in confidential, compliance-focused environments.
• Proficiency in Microsoft 365 (Outlook, Word, Excel, PowerPoint) and ability to learn new systems.
• Experience with claims, case, or document management systems is an asset.
• Post-secondary education in office, business, claims, or legal administration is an asset.
• Strong organizational and time-management skills to handle multiple files and competing deadlines.
• Exceptional attention to detail and accuracy.
• Sound judgment and discretion with confidential information.
• Professionalism, accountability, and commitment to service excellence.

The MIABC believes in a culture rooted in collaboration and growth. Our team is enthusiastic, innovative, diverse, and driven to enrich the lives of our members and each other. We promise to support you and provide you with meaningful challenges and opportunities to shine. From competitive salaries, benefit packages and professional development opportunities, to work life balance with flex days and flexible working opportunities, we offer our teammates a working environment in which they feel supported, encouraged and empowered to take risks and share their perspectives openly and freely.

Equity is entrenched in the MIABC’s values and guiding principles. We celebrate, empower, and support the unique differences our staff, board and members bring to our organization. We strive to be a workforce and organization that is representative of the diversity of the communities in British Columbia.

• Participation in a defined pension plan;
• Incidental health spending account;
• The ability to work remotely two days a week;
• Optional participation in a flex day plan allowing for 18 flex days per calendar year;
• Legislative statutory holidays off as well as Easter Monday, National Day for Truth and Reconciliation and Boxing Day;
• A centrally located office next to transit, shopping, restaurants and the false creek seawall;
• Free parking on a first come first serve basis, with EV charging stations;
• Secure private bike storage;
• Monthly allowance for employees who choose to use their personal mobile phone for business;
• Mentorship programs; and
• Staff social…