Exception Coordinator

Payment Exception Coordinator
Full-time, Hybrid, 1-Year Temporary Contract

The Payment Exception Coordinator is responsible for the accurate processing and reconciliation of payments across multiple systems and lockboxes for both Canadian and U.S. operations. Core responsibilities include managing payments and refunds, processing EFT and W9 requests, resolving payment discrepancies, and collaborating closely with branch accountants to ensure timely issue resolution.

The role also supports operational workflows by handling mail related to Enforcement and Monthly Parking, preparing cheque deposits, arranging courier services, and posting unidentified cheques. This hybrid position requires onsite work at the Vancouver downtown office once per week to complete essential in‑person duties.

• Investigate payment‑related inquiries, handle refunds, and post payments for all Impark brand accounts, supporting accurate processing and reconciliation across multiple systems and lockboxes.
• Liaise with the Accounting team to resolve payment discrepancies and ensure issues are addressed in a timely and accurate manner.
• Download reports and post exceptions within internal parking systems to support ongoing financial and operational workflows.
• Collect, sort, and process mail received from both U.S. and Canadian operations, including Enforcement and Monthly Parking correspondence.
• Prepare courier packages and cheque deposits for lockboxes, including posting unidentified cheques as required.
• Perform other administrative and operational duties that support the goals and objectives of the SOS and CX Department.

• 1+ years of data entry and admin experience
• Excellent oral and written communication in English
• Analytical and problem-solving ability
• Exceptional self-directed time management skills
• Ability to succeed with minimal supervision in a deadline-oriented environment
• Skilled in Excel, Word, Outlook
• Quiet, dedicated workspace with minimum internet speed of 150mbps

(Full-Time Employee Only)
Medical/Vision
Dental

Life Insurance
AD&D
STD

LTD - offered based on employee group

RRSP - offered based on employee group

EAP - offered based on employee group

Vacation

United States - California applicants only:

The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you.

After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment.

Find out more about the Los Angeles County Fair Chance Ordinance at (Use the "Apply for this Job" box below). Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage:

The Reimagined Parking family of nationally recognized operating companies–Impark, Lanier Parking, Republic Parking, Ameri Park, and Park One—is a leading people-driven, tech-powered parking solutions provider. Our workforce of 6,500 manages 2,500 high-density parking facilities across 275 North American cities, generating 34 million digital transactions annually.

Reimagined Parking is an equal opportunity employer. Reimagined Parking does not discriminate on the basis of race, ancestry, religion or creed, color, sex, national or ethnic origin, gender identity, gender expression, sexual orientation, age, marital status, family status, veteran status, disability status, or any other protected ground of discrimination/class status protected by state/provincial or federal law, as applicable. Reimagined Parking complies with all applicable equal employment opportunity legislation in each jurisdiction in which it operates.