Reception Lead

Description

About First Service Residential:
First Service Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communities across the United States and Canada.
Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, career training, and support for continued professional development.
Experience being part of a high-performing team with a fulfilling career in property management with First Service Residential.

Job Overview:
Reporting to the Office Manager, the Reception Lead provides exceptional customer support to our clients in person, on the phone and by email/ticket. Further, the Reception Lead provides operations and administrative support to ensure all aspects of the day-to-day activities at the office operate efficiently and effectively. This position is suited to someone who is well organized, resourceful, and detail oriented with excellent communication, who thrives in a fast-paced environment and works well under pressure.

Responsibilities:
Reception Desk

• Mail duties include sorting and distributing incoming mail as well as return mail tracking. Scanning physical mail received and sending a digital copy to the intended recipient.
• E-mail – Responding, sorting, and forwarding emails to the correct departments.
• Monitors the faxes which come in via email
• Provide information to owners and tenants as required
• Scanning received invoices daily and sending to the Accounts Receivable team
• Clerical duties such as filing, labeling, data entry and copying
• Receive vendors, deliveries. Accept couriers.
• Assisting various company departments as required

Office Management

• Assist in maintaining office supplies by checking inventory levels, placing orders, receiving, and unpacking orders and maintaining a tidy office supplies area.
• Responds to associate requests for office supplies.
• Ensures all common office spaces are clean, well-maintained, and fully equipped including the kitchens, boardrooms, and photocopy rooms.
• Process and respond to general office-related enquiries from clients, vendors and associates.
• Cadillac Fairview (landlord) point person
• Manages eligible parking registration, Q&A etc.

Other Duties as Assigned

• Managing corporate credit card expenses
• Placing all supplies orders and miscellaneous corporate orders (e.g. swag)
• Event Room Reservations / In Boardrooms 200 Granville and 200 Burrard
• Support the Administrative Services department with document creation
• Other duties as assigned

Skills &

Qualifications:

• Minimum 2 years’ experience in either a reception role, or an administrative role with responsibilities a reception or office manager.
• Demonstrated cash handling ability / financial acumen for corporate expenses and supplies orders.
• Knowledge of Microsoft office suite
• Knowledge of outstanding customer service principles
• Knowledge of general office procedures
• Ability to organize and prioritize on a daily basis
• Exceptional attention to detail and accuracy

Ability to work well under pressure

What We Offer:
As a full-time associate, you will be eligible for full comprehensive benefits including health & dental. In addition, you will be eligible for time off benefits, paid holidays, access to our Employee Assistance Program, Tuition Reimbursement, etc.

Compensation:
$ 45,000 - $50,000 per annum

First Service Residential is proud to be an equal opportunity workplace. It is our policy to promote equal employment opportunity for all current and prospective associates. This applies to all employment-related matters, including the recruitment process, hiring decisions, compensation and benefits. We are committed to providing and maintaining a working environment that is based on respect and preserves the dignity and rights of everyone in the organization.

If you have questions before or during the application process about our equal opportunity workplace, please reach out to our Recruitment team.

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