Tenant Services Coordinator​/Reception

Are you a customer service professional looking to make your mark in the heart of downtown Vancouver? We are seeking a dedicated and professional Reception / Tenant Services Coordinator to join a leading commercial property management firm. This is a vital business administration role that serves as the face of the organization, ensuring that both visitors and tenants receive world-class service from the moment they step into the building.

As a Reception / Tenant Services Coordinator, you will be the primary point of contact for the front desk, managing a high-volume environment where multitasking and professional poise are essential.

This position is a temporary opportunity running from March 12th to May 30th, with standard business hours of 8:00 AM to 4:00 PM. Located in a transit-accessible, prestigious office setting in downtown Vancouver, this role requires 100% on-site presence to ensure the front desk is manned at all times. In the field of business administration, the ability to manage competing priorities—from administrative duties to urgent tenant inquiries is what sets top-tier candidates apart.

You will be joining a team that values excellence in customer care and efficient operations within the real estate industry.

As part of the business administration team, you will handle a variety of tasks including managing the 'One Serve' portal, coordinating mail distribution, and assisting with overflow calls. This role is perfect for someone with at least one year of experience in commercial property management or a high-end customer service environment. By stepping into this Reception / Tenant Services Coordinator role, you are positioning yourself at the center of a fast-paced professional ecosystem.

• Competitive pay rate of $24.90 per hour.
• Work in a professional, high-end office environment in downtown Vancouver.
• Gain valuable experience with a global leader in the commercial property management industry.
• Conveniently located near major transit hubs with access to world-class amenities.
• Consistent daytime schedule (8am–4pm) providing excellent work-life balance.
• Opportunity to expand your professional network within the business administration and real estate sectors.

• Manage the front desk operations to ensure the reception area is manned at all times during business hours.
• Perform essential business administration tasks including ordering office supplies, managing uniforms, and coordinating courier services.
• Monitor and respond to all inquiries via the 'One Serve' portal, ensuring emails are addressed or forwarded to the appropriate staff members for action.
• Handle incoming telephone calls with professionalism, assisting with overflow inquiries and screening calls as needed.
• Coordinate the pick-up and distribution of daily mail and packages for the office and tenants.
• Support the tenant services team by checking urgent work orders and ensuring timely communication.
• Maintain the general cleanliness and organization of the office and kitchen areas, including loading and unloading the dishwasher.
• Assist with various administrative projects and other duties as assigned by the supervisor to support the business administration flow.

• Exceptional verbal and written communication skills for professional customer care.
• Strong proficiency in Microsoft Office Suite, specifically Excel and Word.
• Proven ability to work well under pressure in a fast-paced business administration environment.
• Ability to work independently with minimal supervision while maintaining high productivity.
• Excellent organizational skills and attention to detail in a real estate setting.
• Competent IT skills and the ability to learn new software portals quickly.
• A passionate, "above and beyond" approach to customer service.
• Minimum of 1+ year of experience in a customer service role; experience in commercial property management is a significant asset.
• Previous experience in business administration or a front-desk reception role is preferred.
• Prior experience using MRI Angus Anywhere is considered a strong asset for this position.
• High school diploma or equivalent; post-secondary education in business…