Document Control Administrator

The Document Control Administrator is responsible for managing product documentation, labeling compliance, and retailer system submissions to support U.S. operations. This role ensures accurate, timely, and compliant documentation across multiple retailer and regulatory platforms, with a strong focus on responsiveness and risk mitigation. This position plays a critical role in maintaining compliance with retailer requirements, regulatory standards, and internal quality expectations.

Specifically, the duties of this role include:

1. Document Control & System Administration
Manage and maintain product and compliance documentation across multiple systems, including:

GRS

MRC

HIGG

Inspectorio

Supplier Hub (Amazon and other retailers)

FDA systems (as applicable)

BPM systems

KARMA (internal or third-party platforms)

Ensure:

Accurate data entry and document updates

Timely submission of required documentation

System compliance with retailer and regulatory requirements

Ongoing maintenance and audit readiness

2. Labeling & Product Compliance
Coordinate and manage product labeling to ensure compliance with applicable laws and retailer standards:

Develop and review:

Warning labels

Support label design and formatting

Validate product claims for accuracy and compliance

Partner with internal teams (product development, quality, legal) to ensure all labeling requirements are met

3. Retailer & Regulatory Compliance Support

Serve as a key point of contact for documentation-related retailer requirements

Ensure rapid response to retailer requests and compliance updates

Monitor and manage deadlines tied to product setup, compliance, and audits

Support regulatory compliance efforts, including FDA-related documentation where applicable

Act as backup to compliance specialist

4. Process Coordination & Continuous Improvement

Track and manage documentation workflows and deadlines

Identify gaps in documentation processes and recommend improvements

Support cross-functional coordination between U.S. operations and global teams

Maintain organized, audit-ready records at all times

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