Public Service & Collections Maintenance Assistant

Job Summary

Koerner Library provides a dynamic learning environment for students, faculty, staff and visitors to UBC. Koerner Library’s print and electronic collections, services, and technology are designed to facilitate coursework, studying, and research with a focus on the Humanities and Social Sciences. Koerner Library Assistants provide and support programs and services that directly meet the needs of students, faculty and staff within the UBC Library.

The incumbent provides complex public service support at public service points and works with the Stacks Maintenance Assistant in Koerner Library, including acting as a contact for Collections Maintenance student assistants. Performs public service at a senior support staff level including circulation, microform support, equipment maintenance, safety and security functions, directional information, and office support in Koerner Library. Assists with special projects as required and provides support to the Public Service Supervisor as needed.

Works independently under the direction of the Manager, Koerner Library and the general supervision of the Public Service Supervisor in Koerner Library. Works cooperatively with Koerner Library Assistants and Librarians and may receive work assignments from other library specialists or librarians in the branch. Consults with other staff as necessary. Works in tandem and cooperatively with an accompanying Library Assistant to coordinate and supervise the work of evening junior Library Assistants and Library Student Assistants and to ensure building, user, and collection safety and security.

Interacts with librarians and staff within the branch as well as other staff, students, faculty, suppliers, and external stakeholders. Oversees and assists in training junior Koerner Library staff. Works directly with the public.

• Oversees and maintains the daily operation of the Sorting/Book Bin and Stacks areas of Koerner Library with another Library Assistant, Stack Maintenance. Determines, coordinates, and evaluates the unit workflow including delegating duties within the unit.
• Assists with determining staffing requirements and performance criteria for staff and student assistants working with Collections Maintenance in Koerner Library.
• Assists with interviewing, hiring, training, scheduling, monitoring, and evaluating the performance of Student Assistants, resolving performance problems and reporting continuing issues to the Manager, Koerner Library.
• Examines, evaluates and processes worn and damaged library materials. Identifies and selects worn materials for rebinding and determines appropriate treatment. Performs item maintenance when possible or refers unrecoverable materials to the appropriate librarian for reordering, withdrawal or shipment to the bindery. Arranges bindery shipments including preparing bindery slips and updating location information online to indicate material’s unavailability. Maintains bindery processing statistics.
  
  Checks books returned from the bindery for errors.
• Processes new and Great Reads books.
• Works in Sorting/Book Bin discharging, sorting and getting items ready for shelving. Re-barcodes and re-places spine labels when needed.
• Assists Manager, Koerner in approving student hours in Work Day.
• Provides administrative support by compiling and reviewing statistics on Collection Maintenance, or project workflows and staffing. Compiles and publishes statistical summaries and comparisons for budget and collection maintenance purposes. Creates work forms/schedules using spreadsheet programs.
• Performs the full range of circulation duties, for example: charging, discharging and renewing materials; reinstating or suspending borrowers; adding and changing barcodes; tracing missing items; retrieving items held at the circulation desk for users and couriers; clearing the hold shelf; accepting payment for library fines and other services; answering general queries about invoices; approving the extension of reserve loans.
• Assists in the resolution of complex questions. Assesses and prioritizes advanced reference questions to librarians, Ask Away or other resources or…