Child Safety Administrative Assistant

At VACFSS, we ensure that the rights, safety, well‑being and spirit of Indigenous children and families are upheld, honoured, and protected. We strive to eliminate oppression, discrimination, and marginalization within our community and collaborate with community members and other agencies to plan, develop, and implement innovative Indigenous programs and services.

Position: Administrative Assistant
Department: Child Safety
Location: 2020 Yukon Street, Vancouver, BC
Status: Full‑time, Permanent
Hours of Work: 8:30 am – 4:30 pm, Monday‑Friday
Classification: Grid 9 – Delegated Programs
Salary: $1,923.81 – $2,167.41 bi‑weekly

Reporting to the Child Safety Office Manager, the Child Safety Administrative Assistant provides confidential and professional administrative support to the program and teams. Duties include maintaining client files, preparing documentation, correspondence, reports and other information, managing switchboard duties, ordering program supplies, executing large‑volume mail outs using mail merge, and entering data into the client case management system. The role requires a courteous, professional approach and teamwork in a dynamic environment.

This frontline position serves as the first contact with clients, partner agencies, and professional colleagues.

• Relational Engagement
• Leadership
• Collaborative Planning and Decision Making
• Emotional Competency
• Resilience
• Cultural and Spiritual Expression

• Certificate in an administrative program
• Five years’ experience in an office setting
• Equivalent combination of education and experience considered on a case‑by‑case basis
• Knowledge of filing systems and maintenance
• Familiarity with office practices and procedures
• Ability to prioritize and handle multiple competing priorities
• Criminal Record Check for Working with Vulnerable Children or Adults

• Proven work experience in administration or related role in a fast‑paced, high‑stress environment
• Proficiency with Windows‑based applications, including MS Office (Teams, Outlook, Excel, Word, PowerPoint) and other standard tools
• Quick learner of new computer applications and programs
• Typing speed of 50 words per minute required
• Capability to maintain filing systems
• Effective collaboration with team members, VACFSS colleagues, and agency personnel in the community
• Respectful, culturally sensitive client interaction
• Ability to engage with emotionally heightened clients or those facing stressful situations
• Well‑developed interpersonal skills
• Good written and verbal communication skills

NOTE: This position requires Union membership.

EEO and Preference: Applications are accepted from applicants of all genders. Preference may be given to qualified Indigenous candidates in accordance with Section 41 of the Human Rights Code. Remote work is not available.

• Extended health and dental coverage
• Group life and AD&D insurance
• Employee and Family Assistance Program
• 100% employer‑paid premiums
• Three weeks of vacation
• Public Service Pension Plan
• Access to VACFSS Staff Cultural Clinical Counselor and Elder
• Access to Indigenous Cultural Teachings coordinated by the Agency
• Eligible for the VACFSS Flex Program

Applications will be accepted from candidates meeting the qualifications or from candidates with delegated experience with MCFD or a Delegated Aboriginal Agency. Preference may be given to Indigenous candidates per Section 41 of the Human Rights Code. We thank all applicants for their interest; only those shortlisted will be contacted.