Administrative Support Clerk - Neurodiversity Initiative

Specialisterne connects qualified neurodivergent candidates to employment opportunities in numerous industries and sectors in Canada and the US.

Title:

Administrative Support Clerk

Employment Type:

1 Year Contract

Hours:

37.5 hours per week

Location:

Vancouver, Toronto, Montreal, or Ottawa (Hybrid, 3 times per week on site)
Salary: $57,190 - $71,330
Target

Start Date:

TBD

• Receives files for processing and enters data into the appropriate database
• Inputs, assesses and maintains data in appropriate information management and/or tracking systems and databases with information/data from corporate systems, facilitating analytical perspectives for the sector
• Fields client and business inquiries, gathers the necessary information required, and provides timely responses to their needs
• Ensures and maintains the secure storage/housing of files in accordance with established procedures and guidelines
• Maintains and updates records, electronic information, reference materials, files, reports and other documentation and verifies the accuracy of data
• Produces regular and ad‑hoc reports from corporate systems, conducting thorough quality assurance checks and coordinating or executing corrective actions as necessary
• Provides general administrative support services as needed such as photocopying, scanning and emailing documents

• Analytical, problem‑solving, and time‑management skills
• Written and oral communication skills
• Research and analysis skills and ability to extract pertinent information
• Judgment and problem resolution skills
• Decision‑making skills
• Interpersonal skills
• Effective organizational skills

• Basic to intermediate skill level with Microsoft Excel
• Basic skill level with the Microsoft Suite
  • Word
  • Power Point
  • Outlook

• Basic – e.g., I can do this in simple situations with close or extensive guidance
• Basic to intermediate
• Intermediate – e.g., I can do this in most situations, with occasional guidance
• Intermediate to expert
• Expert – e.g., I can do this in exceptionally difficult situations with no guidance and I can be a key resource for others.

• Bachelor’s degree

• Experience working in client service
• Experience reviewing forms and entering data electronically

Communication and Interaction Frequency

• Oral communication:
  Daily
• Email communication:
  Daily
• Instant messaging:
  Daily
• Telephone communication:
  Weekly
• Video communication:
  Weekly
• Interacting with supervisors:
  Weekly
• Interacting with peers:
  Daily
• Interacting with customers:
  Bi‑weekly
• Selling or influencing others: N/A
• Training or teaching others: N/A

Potential Stressors

• Working in a fast‑paced environment that processes a high volume of inquiries and requests
• Managing changing priorities based on the needs of the team
• Interacting with customers over the phone or through email where there may be language barriers or questions you do not have the answers to

Motivating/Rewarding Aspects

• Pride in delivering actionable intelligence to law enforcement
• Recognition for the role in supporting intelligence operations aimed at targeting crime and saving lives

• Specialisterne and its employer partners are committed to providing inclusive onboarding experiences and supporting new employees as they learn on the job
• All new hires continue to liaise with a Specialisterne Workplace Support Specialist for their first twelve weeks on the job