Donor Care Representative, Office Administration

Position Summary

We are looking for a Donor Care Representative, Office Administration to join the Make-A-Wish Canada team. The role is based in Vancouver (2025 W Broadway) and is a full‑time, onsite, 14‑month contract position with a salary range of $45,000–$50,000.

• Provide exceptional customer service in the office and via phone and email, regarding a variety of fundraising, mission, and stewardship inquiries.
• Manage office needs, including opening and closing the office daily, reception, and liaising with building management and internal stakeholders.
• Enter and manage constituent and donor data accurately and promptly in CRM systems (Donor Drive & Salesforce), capturing donations and updating payments and constituent records.
• Provide administrative support to the regional fundraising directors.
• Maintain positive and collaborative relationships with internal team members to ensure donations are reviewed and completed in a timely manner.
• Facilitate the issuance of tax receipts, acknowledgement cards, and other stewardship communications.
• Maintain the integrity of the CRM system by complying with data integrity standards and policies.
• Work closely with the Revenue Development, Finance and CRM Systems teams.
• Perform other duties as assigned.

• Relevant post‑secondary education or equivalent combination of training, education and work experience.
• Minimum 1‑2 years of experience in a data entry environment; database data entry and reporting required.
• 1‑2 years of customer service experience.
• Excellent organizational skills and attention to detail, with strong ability to plan, prioritize and multi‑task to meet deadlines.
• Exceptional customer service, communication, and problem‑solving skills.
• Ability to manage large volumes of data entry on an ongoing basis.
• Ability to handle highly confidential and sensitive information.
• Strong experience working with Microsoft Office applications, especially Excel and Word.
• Clear Criminal Background Check required.

• Meaningful opportunities to make an impact and change the lives of children with critical illnesses.
• A collaborative team environment where you feel valued and inspired.
• An attractive compensation package that includes group health and dental premiums fully covered by the Foundation and Wish‑paid hours.
• Annual vacation starting at three weeks and additional paid leaves.
• Work/life balance and flexibility.
• Employee Wellness Program.
• Corporate discounts.
• Continuous learning, development and internal training opportunities.
• Fun employee activities, contests, and more.

• This position requires presence at the office 5 days per week, with occasional requirements to work outside of regular office hours. Office hours are 8:00 am to 4:00 pm local time.

• Work under tight deadlines while managing a high‑volume workload, multiple demands, and shifting priorities.

Make‑A‑Wish Canada provides equal opportunity in employment and encourages applications from all qualified candidates. Reasonable accommodations due to disability are available on request at any stage of the hiring process.

Make‑A‑Wish Canada (MAWC) is committed to Inclusion, Diversity, Equity, and Access (IDEA). We believe that it is essential to our mission that we build a diverse, balanced, and vibrant workforce that reflects the diversity of the communities we serve.