Receptionist​/Office Services Lead

Receptionist/Office Services Lead B5 – Vancouver, BC

This role is pivotal in ensuring the smooth operation of our Vancouver office. It combines front‑desk reception, administrative support, and facilities coordination. The position reports to the VP, Operational Excellence and works closely with various corporate leaders and teams. It is a full‑time, in‑office role with hours from 8:00AM to 4:00PM, Monday to Friday.

• Reception and Guest Services – Greet and direct visitors, create a professional and welcoming first impression, manage the main switchboard using Zoom Phone, and coordinate boardroom and meeting room bookings, including room setup and catering arrangements.
• Mail and Courier Services – Receive, sort, and distribute incoming mail for approximately 150 employees; prepare and manage outgoing mail and courier deliveries to ensure prompt service.
• Office and Administrative Support – Order and maintain inventory of office supplies and kitchen provisions; oversee cleanliness and organization of shared spaces; manage cleaning services contract; provide general administrative support to corporate leaders, including invoice and expense report processing; assist with accounts payable, certificates of insurance, travel arrangements, and time and expense reports.
• Facilities Management – Coordinate minor repairs and ensure timely maintenance of office equipment and infrastructure; manage the Zoom desk reservation system; organize office moves, seating plans, and space reconfigurations; liaise with vendors for services, pricing, and contract negotiations; develop and oversee the office services budget, monitor spending, and identify cost‑saving opportunities; participate on Occupational Health & Safety Committees.
• Communication and Liaison – Maintain accurate directories (phone lists, access pass records, administration binders); coordinate logistics for office events, meetings, and catering needs; serve as the B5 office primary point of contact for communications with property management, security, maintenance, parking, and equipment services; oversee maintenance of office equipment, including photocopiers and shared devices.
• Assist with additional duties as required and participate in various office committees and communications that enhance the office setting and culture.

• Experience – Minimum of 3 years in office administration with at least 1 year in facilities coordination, property management, or a related field.
• Education – High school diploma required; post‑secondary education or coursework in office administration or facilities management is an asset.
• Skills – Proficiency in Microsoft Office Suite (Outlook, Word, Excel); familiarity with office management systems and tools; strong organizational and multitasking skills; excellent verbal and written communication skills; professional demeanor with polished interpersonal presence.
• Ability to work independently, take initiative, and anticipate needs without direct instruction; high attention to detail, strong prioritization and time‑management abilities; dependable, punctual, and reliable with a consistent on‑site presence to support office operations; positive, welcoming attitude; team‑oriented mindset with flexibility to support others.
• Police clearance required (criminal verification check).

$60,000 – $70,000. The base pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and the compensation structure may vary based on the geographical location of a successful candidate, as well as their experience, skills or qualifications.

Eligible BGO employees participate in various incentive compensation plans, based on individual and business performance as well as a broad range of competitive benefits.

BGO is an equal opportunity employer that encourages applicants of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences to apply.