Community Administrator; Part-time

The Opportunity

The Community Administrator at both Forte & Viridian will be responsible for the day‑to‑day care of the property while providing exceptional customer service to external & internal customers. The incumbent is the champion of resident relations & provides best‑in‑class customer service in all matters pertaining to the day‑to‑day management of the property.

This is a part‑time position that involves 3 days per week.

• Recording receipts, making bank deposits, and monitoring resident ledgers and reporting on accounts receivable weekly
• Managing rental arrears; preparing Termination Notices, Rent Increase Notices, and other notices when applicable and in compliance with the Residential Tenancies Act.
• Administering move‑in deposits and move‑out balances.
• Maintain all resident information received in accordance with Privacy rules and regulations.
• Maintaining good resident relations, handling and documenting resident complaints and any emergencies in the building which occur during, over and above office hours.
• Issue and deliver notices such as: violation notice, Notice to End Tenancy, Notice to Enter, etc. Notice of Renewals by an approved method of service.
• Further ensure resident satisfaction and service delivery through prompt service, ongoing communication and follow up (including administration of resident surveys, as required)
• Overseeing office equipment repairs and ordering office supplies
• Ensuring office is and kept organized and clean
• Perform the leasing function as required if the Leasing Representative is not available.
• Assist with all office functions as needed
• Provide relief coverage of key office duties during absences
• Prepares reports – Delinquency Report, Pre‑Authorized Reports, and other reports as required
• Embrace and pro‑actively support Bentall Green Oak ’s culture of environmental sustainability, and corporate and social responsibility
• You will be required to work as part of the on‑call schedule
• Other related duties as required. Such duties may include lifting.

• Education: A College or University education in a business field would be considered an asset
• Experience: 1+ years of related experience with residential property management would be considered an asset
• Relationship/Leadership
  
  Skills:
  
  Able to communicate effectively & professionally, both oral & written; able to develop & sustain cooperative working relationships with team members, senior management, contractors, residents & the public; able to partner with clients to meet client needs; self‑motivated, professional & flexible; able to motivate, empower & coach/counsel staff in the achievement of performance goals; professional phone manner; mature & self‑motivated team player with good conflict‑resolution skills;
  
  committed to personal growth & integrity aligned with Bentall Green Oak ’s objectives; ability to exercise confidentiality
• Organizational/Multi‑Task
  
  Skills:
  
  Ability to allocate one’s time effectively & manage tight deadlines; ability to work under pressure & achieve quality results; ability to handle multiple demands & competing priorities, & adapt to new ideas & constant changes; results oriented, detail oriented & accurate
• Decision Making
  
  Skills:
  
  Ability to resolve problems using facts & sound reasoning; ability to achieve goals using a strategic approach; proven innovation with a willingness to manage & adapt to change
• Computer
  
  Skills:
  
  Intermediate skills in Microsoft Office: MS Word, Excel, & Outlook; knowledge of Yardi an asset
• Availability: Flexibility in hours to ensure availability for last day of each month & the first two to three days of the beginning of the month in order to accommodate the move‑in‑move‑outs, trades & rent collection. Being able to handle emergencies occurring after regular office hours
• Knowledge: A complete understanding of all applicable laws, legislation, & rights concerning resident / landlord relations
• Police Clearance: A criminal verification check is required for employment

The Expected Base Pay Range: $22.00 - $25.00 /hr. The Base Pay range is for the primary location for which the job is posted. BGO values the contribution of our employees and our compensation…