Office Services Assistant

Job Details

Job Type: Regular Full-Time

Remote Type: Onsite

Location: Vancouver, Canada

Posting Range: $45,000 - $60,400

Number of Positions: 01

Reporting to the Manager, Human Resources, with daily oversight from the Reception and Office Services Coordinator, the Office Services Assistant is the first point of contact for visitors and employees. This role plays a key part in ensuring smooth day-to-day office operations while delivering a professional and positive experience for all interactions. The role also represents the face of the business and is responsible for creating a positive and professional first impression.

• Welcome visitors, manage sign‑in procedures, and direct them appropriately
• Answer and route incoming calls, providing general company information, and monitor/log client calls and complaints for timely escalation.
• Manage incoming and outgoing mail, courier services, and daily deliveries
• Maintain records for security access cards and building entry and maintain accurate records for audit purposes
• Monitor and manage the general inquiry inbox, routing requests as needed
• Assist with invoice processing and cheque tracking
• Maintain office supply levels and keep shared spaces organized and stocked
• Support meeting logistics, desk bookings, onboarding/offboarding coordination including security notifications and equipment coordination
• Provide administrative support across departments (HR, Marketing, Underwriting)
• Assist with event coordination, including logistics and catering
• Act as a liaison with building management and report facility issues
• Provide backup support to the Office Services Coordinator and assist with ad hoc tasks.

• High school diploma required; some post‑secondary education preferred
• Previous office or administrative experience is an asset
• Experience using Microsoft Office applications

• Strong verbal and written English communication skills
• Excellent customer service and interpersonal skills
• Organized with strong time‑management abilities
• Professional, friendly, and approachable demeanor
• Reliable with a positive, "can‑do" attitude
• Able to take direction and follow processes effectively
• Ability to work collaboratively in a team environment
• Willingness to learn and take initiative
• Ability to occasionally lift up to 30 lbs

This role is fully onsite in downtown Vancouver.

We encourage you to apply! We value diverse experiences and perspectives—great people bring value in many ways. If you believe you can excel in this role, tell us how. At Family, inclusion, diversity, and equity aren't just "nice to have" — they're essential to our success.

• Competitive salary and benefits, including a retirement savings program with company‑matched RRSP contributions and a company share ownership program.
• Generous time away, including vacation, personal leave, and birthday leave.
• Paid volunteer days and company matching on charitable donations.
• Opportunities to learn and grow across departments—educational resources, tuition assistance, and paid time off to study for exams.
• Supportive and collaborative work environment
• Wellness and recognition programs
• Discounts on products and services
• Focus on inclusion with employee groups, access to BIPOC counsellors, and access to programs for working parents.

Actual salary for the role may vary depending on work location and other factors including skills, education, experience, working conditions and the local labour market. In addition to base pay, eligible employees may participate in incentive plans that are paid out at the discretion of the company and subject to performance.

You must be legally entitled to work in Canada.

Qualified candidates are asked to please submit a cover letter outlining their suitability for this opportunity and a copy of their resume in one document.

We would like to thank all candidates for showing interest in this role and our company; however, only those selected for further consideration will be contacted.

Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting accom