Client Resource Centre Advisor; WorkBC

Position:
Client Resource Centre Advisor (WorkBC)

Program:
WorkBC

Schedule:

In-office position at 35 hours per week, starting ASAP until March 31, 2027

Location:

WorkBC – City Centre (not Victoria Drive)

Posting Date:
June 16, 2026

Closing Date:
June 26, 2026

Join ISSofBC, one of the largest and first newcomer and refugee agencies in Canada. As well as being a values-driven organization, we pride ourselves on diversity, inclusion, innovation, and transparency. You can make lifelong friends and connections when you join our family. What's more, we also have multiple locations and offer flexible working and shorter working weeks than most organizations.

Reporting to the WorkBC Senior Manager and Service Delivery Manager – WorkBC City Centre, the Client Resources Centre Advisor is the primary point of contact for customers visiting and contacting Open Door Group centers. This role focuses on delivering exceptional customer experience to a diverse clientele by providing a warm welcome, effectively navigating clients to appropriate services, responding to inquiries, supporting service applications, and orienting clients to the center's resources.

The Client Resources Centre Advisor also plays a critical role in supporting the center's operations by performing administrative tasks such as data entry, maintaining resource centre information, scheduling appointments, answering, and directing incoming calls. This role may also provide support by covering the duties of the Administrative Assistant if operationally required.

• Welcomes and registers customers upon arrival at the center, accurately recording sign-in and sign-out times to comply with occupational health and safety standards and gather site utilization data.
• Answer general inquiries by telephone, email, and in person from various stakeholders including clients, referral sources, funders and staff and provide direction and/or information about service policies and applications.
• Escalates complex client inquiries or issues to relevant staff.
• Supports client intake/enrollment in services by performing duties such as confirming service eligibility and adherence to participation policies, completing documentation for admission, and liaising with information sources to obtain additional client information. Provides site orientations and schedules and confirms clients for services. Establishes and maintains waiting lists.
• Performs word processing and data entry duties such as inputting client information, processing enrollment data, maintaining the relevant database and files, updating, and maintaining centre resources, preparing reports, emails, letters, and presentation materials.
• Maintains the resource room by keeping the job board and resource guide current, ensuring an organized and welcoming environment and maintaining adequate client supplies.
• Collects and records documented proof of employment achievements and milestones from clients, such as pay stubs, email confirmation.
• Provides technical support to clients utilizing center resources, including equipment operation, online job board navigation, independent online career tools, and document formatting.
• Performs meeting and appointment scheduling, including reminders and room bookings. Accurately transcribes and distributes meeting notes and minutes when required.
• Administers, documents, and reconciles eligible financial support to clients as directed.
• Gathers and compiles information as required such as client information and statistics.
• Performs record management duties such as setting up and maintaining materials to be filed, conducting file searches for requested information, processing case transfers, and confirming application and case file set up in data systems.
• Tracks office supply inventory, places purchase orders with external suppliers, receive supplies, check invoices against orders and goods received, store and distribute supplies, and contact suppliers to obtain and/or provide general information.
• Receives, records, sorts, and distributes incoming and outgoing mail, faxes, internal correspondence, and courier documents. Signs for receipts of packages and shipments.
• Operates office equipment such as photocopiers, shredders, and fax machines, and carries out minor maintenance, such as loading paper, removing paper jams, cleaning glass, and changing toner cartridges. Refers further maintenance required to the relevant person.
• Contacts designated authority or supervisor and informs of building maintenance and repair requirements.
• Receives, records, checks, and balances cash transactions, including receiving payments, issuing receipts, and maintaining a petty cash amount.
• Achieves monthly and annual goals and objectives and maintains acceptable standards of service quality.
• Performs various administrative functions to support the Administrative Assistant role, as operationally required.
• Performs other duties as assigned.

• Grade 12 education, Office…