Assignment Coordinator

Staff
- Union Job Category CUPE 2950 Job Profile CUPE 2950 Salaried
- Student Info Support 4 (Gr7) Job Title Assignment Coordinator Department Administrative Support 2 | Residence Life Management | Student Housing and Community Services Compensation Range $4,594.00 - $4,827.00 CAD Monthly Posting End Date September 15, 2026

Note:

Applications will be accepted until 11:59 PM on the Posting End Date. Job End Date October 22, 2027 This is a leave replacement for a fixed term duration.

At UBC, we believe that attracting and sustaining a diverse workforce is key to the successful pursuit of excellence in research, innovation, and learning for all faculty, staff and students. Our commitment to employment equity helps achieve inclusion and fairness, brings rich diversity to UBC as a workplace, and creates the necessary conditions for a rewarding career.

The Assignment Coordinator oversees the coordination of residence offers and room assignments within student housing properties, managing workflow processes to ensure maximum occupancy across all Student Housing residence areas. With a focus on optimizing processes and leveraging advanced technology (Student Housing Database), this role manages complex administrative tasks, advises prospective and current residents, parents, and guardians as well as the UBC stakeholders.

The Assignment Coordinator is an integral member of the Residence Admissions and Assignments team and actively contributes to initiatives that support the student residence experience under the direction and vision of Student Residence.

Organizational Status Reports directly to the Manager Residence Administration or Assistant Manager, Residence Assignments and Administration and operates within the overarching guidance of the Associate Director, Residence Admissions and Administration.

Oversees the coordination of room assignments and residence offer process across the Student Housing Inventory, giving priority to students with accessibility requirements, vulnerable student populations, and other identified priority groups. Reviews Centre for Accessibility (CFA) recommendations for priority housing requests, collaborating with CFA advisors as necessary to accurately convey information about the student housing inventory, ensuring fulfillment of student accessibility needs.

Oversees transfer and cancellation requests, requests including communication departmental policies and of procedures. Regularly reviews these processes and makes recommendations to update/change to maximize efficiency. Ensures the provision of accurate information, guidance and direction on issues related to residence admissions, and eligibility, provide support and advising for new residents moving into residents outside of the regular contract periods. Responds to complex inquiries related to student housing policies and procedures.

Investigates eligibility violations and takes appropriate action, coordinating with other relevant departments or units where necessary (eg. Faculty Academic Advising Units, Enrolment Services, Centre for Accessibility). Oversees the coordination of reviewing and processing subletting applications and communicates application outcome.

Generates and analyzes vacancy reports, monitors waitlists, implements processes to optimize occupancy and provides valuable insights into occupancy trends. Oversees the coordination of residence cancellation requests, assesses requests and provides recommendations for associated cancellation fees. Compiles and interprets complex statistical reports, including student- fee related reports, follows up on student housing fee arrears implementing payment plans and providing student financial assistance referrals where necessary.

Assists in the maintenance of databases, ensuring that table data is accurate and up-to-date. Utilizes the advanced features of Student Housing Database for effective navigation and management of student residence assignments. Serve as a resource for colleagues, offering support and troubleshooting assistance related to the Student Housing Database.

Co-ordinates the workflow process of all student housing and meal plan fee payments. Follows up on arrears and makes appropriate decisions to terminate contracts for non-payment. Follows up on student housing fee arrears (approx. 10-15% of monthly rental income) and delivers progressive reminder notifications and contract…