TDS Operations Analyst – Trade Finance Job Vancouver area,BC Canada,Business

Our Client, a Banking company, is looking for a TDS Operations Analyst – Trade Finance for their Vancouver, BC/Hybrid location.

Responsibilities:

Supporting trade finance operations, will be heavily focused on Standby letters of Credit.

Will be managing complex transactions

As a cross functional process analyst, conduct research, analysis and reporting on a range of operational and service issues.

Execute on critical projects and strategic special initiatives within a defined functional area that may require broader partnership.

Enhance management decision making on policies, processes, products and services based on insights generated from analytics and reporting to advance the operating model / processes and elevate service quality. Facilitate the implementation of policies/processes and/or initiatives to meet functional objectives.

Job Description

Customer

Execute more complex transactions and overrides accurately, on time and in line with established guidelines/procedures while adhering to formal or informal Service Level Agreement(s) (SLAs)

Identify, document, and investigate processes/exceptions arising from transactions/processes beyond first level operations service delivery

Coordinate with partners on key initiatives and may act as a project lead/subject matter expert for small-scale projects/ initiatives in accordance with project management methodologies

Refer or escalate processing or operational issues as needed based on a solid understanding of the issue, connecting with the appropriate function/partner to facilitate resolution and ensure that service quality is maintained

Identify opportunities to improve service delivery

Provide accurate and thorough analysis of key process drivers, root or systemic causes of cross functional operational issues, interpret findings and make recommendations

Support partners with both inbound and outbound requests from various channels, answering questions to perform adjustments within authority levels

Contribute to the production of consolidated or aggregated reporting as appropriate

Maintain working relationships with customers by resolving customer issues and articulating business processes to respond to customer queries

May interact with other partners and vendors, providing guidance and/or addressing questions/concerns in an effective and timely manner

Shareholder

Support the timely and accurate completion of business processes and procedures according to SLA requirements

Contribute to business objectives for operational excellence -- identify, suggest and actively participate in improving standards, policies, procedures, and solutions

Continually develop understanding of internal and industry regulations and trends, contributing to team knowledge of emerging issues/risks, and assess potential impacts as it relates to operating policies, standards and procedures

Consistently exercise discretion in managing correspondence, information and all matters of confidentiality

Analyze service delivery issues and conduct internal/external research projects and/or contribute to audit reviews; run testing, and generate reports to identify potential solutions that enhance the customer experience and support business objectives

Ensure documentation that is prepared / completed is accurate and properly reflects client / business intentions and is consistent with relevant rules / regulations

Contribute to the development/delivery of presentations/ communications to management or broader audiences

Ensure necessary due diligence to support the accuracy of all customer transactions / activities

Maintain a culture of risk management and control, supported by effective processes in alignment with risk appetite; adhere to enterprise frameworks and methodologies that relate to operations activities for own area ( Anti-Money Laundering, Business Continuity Management)

Protect the interests of the organization – identify and manage risks, and escalate non-standard, high risk transactions / activities as necessary

Support change management projects or programs that impact the business, functions or processes and ensure clear communication and documentation of new processes

Assume…


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