Inside Sales Support Representative

A leading North American distributor of premium wood products, this company has been trusted for quality and sustainability. Sourcing from over 100 global mills, it ensures compliance with industry standards while prioritizing environmental responsibility. With a strong distribution network and innovative product offerings, the company is committed to delivering exceptional value and performance to its customers.

• Manage inbound customer communications (phone and email) with professionalism and urgency.
• Respond to inquiries with accurate, complete product and order information.
• Assess customer needs and deliver tailored solutions to ensure satisfaction.
• Handle complaints effectively and follow through to full resolution.
• Enter and process customer orders, transfers, and related documentation accurately.
• Coordinate with sales, purchasing, warehouses, trucking companies, and vendors to ensure timely fulfillment.
• Support the sales team with account updates and customer service issue resolution.
• Maintain proactive communication across departments to streamline operations.
• Monitor order status and provide updates to customers as required.
• Maintain CRM records and ensure data accuracy in internal systems.
• Follow established service standards and contribute to process improvements.
• Stay current on product knowledge, pricing, and company offerings.
• Identify opportunities to enhance customer relationships and add value.
• Collaborate with team members to improve overall service performance.
• Take ownership of new tasks and contribute to broader team and organizational goals.

• Strong verbal and written communication skills.
• Detail-oriented with high accuracy in data entry and order processing.
• Strong organizational and time management skills.
• Customer-focused mindset with the ability to manage diverse personalities.
• Proven ability to multitask in a fast-paced environment.
• Professional demeanor with strong problem-solving skills.
• Proficiency in Microsoft Office (Excel, Outlook, Word).
• Familiarity with CRM systems and customer service tools.
• Ability to work cross-functionally in a collaborative team environment.
• Post-secondary diploma or degree preferred.
• Sales support or inside sales experience considered an asset.
• Experience in distribution, building materials, or related industries is an asset.
• Adaptability and willingness to learn new systems and products.
• Strong sense of accountability and ownership.

Full-Time, Permanent

Downtown Vancouver | Hybrid (1day WFH)

$60,000 - $72,000 | Health Benefits | RRSP Matching | Vacation days | Bonus | Fitness Reimbursement