Account Manager

About the Role

As an Account Manager at noissue, you won’t be managing transactions. You’ll be building partnerships. You’ll help brands make smarter packaging decisions, scale sustainably, and deliver consistently great experiences to their customers.

• Working closely with some of the world’s most exciting brands to support their primary packaging needs as they grow and evolve
• Building genuine, long-term customer relationships, becoming a trusted partner and packaging expert, not just a point of contact
• Owning and growing a portfolio of accounts by identifying opportunities across volume-based pricing, new product lines, and value-add services such as free storage, local distribution, and flexible payment terms
• Proactively prospecting new brands that align with noissue’s ideal customer profile, brand centricity, and long-term growth goals
• Reaching out to prospective customers in creative, thoughtful ways, prioritising relevance, quality, and long-term fit over quick wins
• Visiting key accounts quarterly to deepen relationships, understand operational realities, and stay close to our customers’ businesses
• Creating tailored pricing, production, and distribution proposals that balance brand ambition, operational needs, and commercial realities
• Managing a clean, accurate pipeline in our CRM and consistently delivering against quarterly revenue targets
• Owning the end-to-end customer experience, from first conversation through production, delivery, and ongoing optimisation
• Acting as an internal advocate for your customers, collaborating closely with operations, production, and customer support teams to ensure seamless outcomes
• Staying curious about packaging trends, sustainability innovations, and the evolving needs of modern brands

• A strong understanding of brands and how physical products, especially packaging, play a critical role in brand perception, customer experience, and day-to-day operations
• Comfort with core sales fundamentals, including discovery calls, pricing conversations, CRM management, and post-sale account support
• Experience selling physical products, or working closely with supply chain, production, or operations teams (packaging experience is a bonus, not a requirement)
• Confidence prospecting across multiple channels, including Linked In, Instagram, email, and relevant trade or industry publications
• Curiosity and initiative to research prospective customers and build thoughtful, relevant proposals aligned with noissue’s packaging portfolio
• Strong organisational skills and the ability to manage timelines, multiple accounts, and moving parts - experience with lead times and overseas supply chains is a plus
• A collaborative, low-ego approach and a genuine interest in helping customers succeed
• Alignment with noissue’s values around brand, quality, and doing business the right way
• Nice to have: prior experience in the local coffee space, with an established network and solid understanding of key brands, roasters, and industry dynamics
• Competitive annual salary of $75,000 + OTE
• Standard benefits package including health, dental, and extended wellness support
• 3 weeks of paid annual leave
• Company-provided laptop

Please send resumes to  We look forward to hearing from you and will be in touch if we believe your experience aligns with the role.