Vendor Commmunity Coordinator External

Position:
Vendor Community Coordinator
- External

Location:

Hybrid, with 2-3 days a week in office (in Mt Pleasant, Vancouver)

Salary: $46,000 - $50,000 based on experience, + bonus

Extras: extended health benefits after probation, 3 weeks paid vacation prorated to your start date, 36 hour work week with half day Fridays year round!

At Shop Makers, we’re redefining retail by offering a curated experience of the finest locally crafted, handmade goods. With 27 locations across BC, Alberta, Saskatchewan, Manitoba, and Ontario, and our first US location in Seattle, we are proud to be Canada’s largest retailer of handmade & local products. Our mission is simple yet bold: empower local artisans by giving them a platform to grow.

We believe in nurturing community, sustainability, and creativity, and that starts with our people.

The Vendor Community Coordinator
- External is the face of Makers to our vendor community.

This role sits at the intersection of vendor relations, community management, and grassroots marketing; equal parts support specialist, community builder, and brand ambassador.

You’ll be the primary point of contact for our vendors' day-to-day needs: helping them get the most from their memberships, grow their sales, and feel genuinely supported. But you’ll also think bigger: identifying vendors we haven’t yet found, building partnerships that expand our community, and creating the communications and content that keep our vendor base informed, engaged, and proud to be part of Makers.

This is an ideal role for someone with a background in community management, account management, or marketing who is energized by working with independent makers and small businesses.

• Serve as the primary vendor-facing point of contact for the Canadian and U.S. vendor support inboxes, managing day-to-day inquiries related to inventory management, merchandising, sales performance, and platform questions.
• Provide proactive, solutions-oriented support that helps vendors make the most of their memberships— not just answering questions, but coaching for success.
• Partner with the Internal VSM to ensure vendor inquiries that require store-level action or retraining are flagged and addressed efficiently.
• Communicate operational updates, policy changes, events, and deadlines directly to vendors in a clear, warm, and brand-consistent voice.
• Become the first point of contact with vendors during store openings, helping answer questions directed from the onboarding flows.

• Own the Makers vendor newsletters end-to-end with oversight from Head of Vendor Success: developing content, sourcing vendor highlights, coordinating with relevant internal teams, and managing distribution through Email Octopus or equivalent.
• Moderate and grow Makers' vendor Facebook groups, fostering a sense of community, surfacing relevant announcements, and facilitating peer connection among makers.
• Develop and execute a vendor engagement calendar that keeps the community informed, celebrated, and connected throughout the year.
• Identify opportunities to spotlight high-performing vendors across Makers' internal and external channels.
• Lead cold recruitment efforts, identifying potential new vendors through research, in-person events, social media, and community networks.
• Build and maintain a recruitment list, tracking prospective vendors and managing outreach pipelines to ensure a steady flow of high-quality applicants.
• Develop and refine messaging and materials for vendor recruitment, in collaboration with the Head of Vendor Success and Marketing Team.
• Represent Makers at in-person recruitment events, markets, and maker fairs; identifying strong candidates and representing the Makers brand with enthusiasm.
• Research and regularly share events with staff to encourage them to also engage in in-person recruitment.
• Research and recommend specific vendors to fill identified product gaps (e.g., if we’re underrepresented in a certain category, actively source vendors in that space).

• Identify and cultivate partnerships with organizations that align with the Makers…