Group Product Manager for Agent

Position: Group Product Manager for Agent Experience
Shape the future of customer support at Affirm as the Group Product Manager for Agent Experience, focusing on AI-driven enhancements. Lead a team to define robust tooling that elevates agent efficiency.
In this player-coach role, you will manage 2-3 Product Managers while driving the vision for agent tools and workflows. Your expertise will guide AI-first transformations, aiming to streamline servicing operations and improve customer experience. This position will involve enhancing operational processes while maintaining empathy in interactions.

Key Responsibilities:

• Set a clear vision and strategy for agent tooling

• Lead and develop a team of Product Managers

• Personally drive high-impact initiatives and lead ambiguous projects

• Identify AI opportunities to enhance agent efficiency

• Create clarity across complex product portfolios
Requirements:

• Experienced leader with a history of managing PMs

• Strong product judgment in complex, ambiguous fields

• Excellent communication and stakeholder alignment skills

• Background in customer support or related tools

• Bachelor’s degree or equivalent experience
Bring your product leadership and AI expertise to enhance agent experiences at Affirm.
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