Yacht Customer Service Coordinator

Where you will be based

This is a full‑time, shore‑based role located at our base in Road Town, Tortola – the heart of the beautiful British Virgin Islands.

This is the sailing capital of the world. We offer a competitive salary in USD and an easy‑going work environment.

It’s perfect for someone who loves being on the water & is looking to live in the flip‑flop weather all year round.

• You will be the front face of the company.
• You will provide excellent customer service by briefing customers and ensuring they are comfortable operating the boat and ready to leave the docks.
• You will organize a dock plan, move boats, refuel boats, debrief customers, and help with chase calls.
• When you are not interacting with guests, you will create content for boat operation manuals, how‑to videos, and promotional material.

• You will quickly develop a solid understanding of various yacht systems and their operations, including common troubleshooting.
• You will photograph boat systems and prepare boat instructional manuals.
• You will check that yachts are prepped and ready for charter.
• You will learn to move boats on and off docks safely without incidents.

• Once you develop a strong understanding of the fleet, you will independently deliver briefs for charter starts and debrief clients on their experience of the yacht upon their return.
• Take a lead on the creation of yacht briefing videos and boat operations manuals to help customers understand the systems and equipment on board.
• If we don’t have charters, you will assist with hurricane‑sizing the fleet in off‑season and taking them to safe storage.
• Assist with base projects as required by the Operations Manager.

• Passion for sailing and the sailing lifestyle.
• Sailing qualifications.
• Excellent customer service skills.
• A full‑time, year‑round position commitment.
• Must be able to take high‑quality photos and video, and create video content for You.
• A technical mind to understand boat systems and their operations.
• Great communication skills to deliver engaging boat briefs to customers.

Apply today to join our team for the rest of our season! We will also consider applicants who wish to move to the BVI at the end of Canadian sailing season.