Loyalty Strategy Specialist

Position: Loyalty Strategy Specialist at Harbour Air
Elevate customer experiences as a Loyalty Strategy Specialist with Harbour Air in Vancouver. Oversee the Harbour Air Loyalty Program and collaborate with key internal teams.
This full-time role reports to the Head of Digital & Customer Experience. You will lead loyalty strategy development, manage initiatives, and enhance member value through partnerships. Strong communication and project management skills are essential for effective execution.

Key Responsibilities:

• Partner with senior leadership to define loyalty strategies

• Execute the loyalty strategy for operational success

• Document and manage loyalty policies and procedures

• Monitor industry trends for program evolution

• Collaborate on cross-functional promotions and communications
Requirements:

• Minimum 5 years in customer experience or loyalty

• Proficiency in Microsoft Office suite

• Familiarity with loyalty programs is preferred

• Understanding of the travel or aviation industry

• Undergraduate degree in a related field
Contribute your loyalty expertise while enhancing guest experiences at Harbour Air.
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