Account Manager; eCommerce

Who We Are

Are you driven by data, customer success, and bold innovation? Do you thrive in fast‑paced environments where hustle meets heart? If you're ready to help shape the future of ecommerce technology, Cymax Group Technologies wants you on our team. At Cymax Group Technologies, we empower leading brands and retailers to thrive in the digital marketplace through cutting‑edge technology, data‑driven insights, and seamless logistics.

We’re a tech‑driven brand accelerator in home, lifestyle, and adjacent categories. Our proprietary platforms—Channel Gate and Freight Club—leverage automation, AI, and over two decades of ecommerce expertise to simplify multi‑channel selling, optimize fulfillment, and unlock scalable growth. We support thousands of partners across North America, helping them navigate complex marketplaces like Amazon, Walmart, Wayfair, and more. Our mission is to make ecommerce effortless, and our team is at the heart of that transformation.

Recognized as one of Canada’s fastest‑growing tech companies, Cymax Group is proud to foster a culture where innovation, collaboration, and employee experience come first. If you're passionate about making an impact and being part of a company that’s redefining online retail, we’d love to meet you. Let’s build the future of ecommerce—together.

In this role, you will be using your highly polished interpersonal skills to drive growth and improve performance with our most strategic partners. You will manage projects in the department, look for trends pertaining to your brands, and build out new business opportunities while ensuring seamless integration in executing business strategies.

This is a hybrid role, based in the Vancouver, BC area. The ideal candidate will work 2 days in the Vancouver office, with the flexibility to work remotely for the remainder of the week.

• You have excellent written and verbal communication skills
• 3+ years of work experience with Vendor and Supplier Management
• Experience in building customer relationships
• Strong to advanced knowledge of Excel and Power Point
• Strong knowledge of e-commerce platforms
• You are analytical and well versed at using data to support your ideas
• You are results‑driven and tenacious
• You are entrepreneurial, you love retail, and you can bring your ideas to market

• Develop Business Plans for the vendors to drive Profitable Revenue
• Establish, build, and maintain strong relationships with vendor partners
• Manage the P&L for vendors to drive profitable revenue
• Manage the vendor experience and facilitate communication with vendor‑facing teams to resolve issues and roadblocks
• Collaborate with Marketing team managers to improve performance on marketing and sales metrics across our channels
• Analyze market and competition to meet company expectations in driving sales, margin, and service levels from vendors
• Identify new external opportunities to grow and expand our eCommerce footprint into new programs, channels, and geographies
• Continuously monitor key metrics to develop a deep understanding of the eCommerce Channel to drive improvement and revenue growth
• Implement purchasing and sales agreements, including rebates, vendor compliance policies, and procedures
• Work closely with Merchandising Department to ensure product catalogs are up‑to‑date, products priced competitively and correctly, and products displayed are generating expected returns in sales and profits
• Seek sales opportunities by exploring all available marketing channels, including paid advertising, marketplaces, and other creative avenues to drive growth and profit
• Analyze competitive pricing and take action to increase gross profit margins
• Use data reporting to analyze vendor strategy and performance levels daily to ensure vendors meet company performance thresholds and deliver revenue targets (daily/weekly/monthly/quarterly/annually)
• Oversee eCommerce documentation process to ensure accuracy and structure
• Collaborate effectively with the Management team to continuously improve vendor experience

At our company, we thrive on innovation and entrepreneurship. Our fast‑paced environment encourages agility and…