Business Process Analyst

Business Process Analyst – Business Development Team, Vancouver

Contract:

4‑month fixed‑term. Reporting to the Sales Operations Manager. Responsibilities include supporting and developing the customer lifecycle playbook, mapping, documenting, and improving end‑to‑end processes across the organization.

• Support mapping of end‑to‑end processes across the customer lifecycle.
• Develop structured documentation (stages, activities, inputs/outputs, milestones).
• Support process redesign by identifying gaps and improving workflows.
• Consolidate inputs from cross‑functional teams into clear, standardized artifacts.
• Maintain and update the lifecycle playbook.
• Ensure documentation is aligned with operational needs and supports scalability and adoption.
• Collaborate with internal teams to promote understanding and adherence to defined processes.

• Experience in business process mapping and process documentation, or a related role.
• Demonstrated ability to analyze and structure complex workflows in a clear and logical manner.
• Proficiency in Microsoft 365 tools (Excel, Word, PowerPoint, SharePoint, Teams).
• Ability to communicate in English; knowledge of Spanish is an asset.
• Strong verbal and written communication skills.
• Self‑starter, able to work independently and in teams.
• Health & Safety‑conscious individual.
• Legally able to work in Canada.

$27 - $31 an hour, commensurate with experience and market data.

Benefits include:

• Transit subsidy (for Vancouver‑based roles).
• Hybrid work options (for roles not requiring onsite presence).
• Company‑organized social events and celebrations.

Mine Sense is an equal‑opportunity employer and is committed to providing accommodation to individuals with disabilities. If you require accommodation during the recruitment or hiring process, please contact  for assistance. Information received related to accommodation needs of applicants will be addressed confidentially.

All applications are welcome, even if you don't meet all the requirements; please do not hesitate to apply.