Senior Business Analyst - Service Delivery

Job Description

The Senior Business Analyst plays a critical role in supporting the acceleration of People & Culture technology by translating complex business needs into clear, actionable requirements. This role leads stakeholder engagement activities, including workshops and interviews to gather and prioritize requirements, and develops key project artifacts such as business requirements documents and process maps. With deep subject matter expertise in People & Culture (P&C) functions and a strong understanding of the HRIS landscape, the Senior Business Analyst assesses where global solutions can be applied or adapted to meet local needs.

They work closely with global business partners, COEs (P&C Centers of Excellence) and technology teams to align on scope, prioritize requests for implementation and identify risks or compliance considerations. Additionally, they support testing efforts by collaborating with enablement teams (e.g. Technology) and end-users, and support change management efforts. This role is essential in ensuring scalable, compliant, and efficient P&C processes across new and expanding markets.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.

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• 5+ years of BA experience
• 5+ years demonstrated work experience in core human resources functions
• Experience in developing business requirements and mapping business processes in mapping software such as Visio or Lucidchart for large and complex processes
• Thorough understanding of Human Resource Service Delivery
• Strong understanding of the HRIS landscape & service platforms (Workday, Avature, Dayforce, Docebo, Service Now)
• Experience working with both agile and waterfall delivery methodologies
• Strong facilitation & stakeholder management skills
• Proven written and verbal communication skills
• Advanced analytical and problem-solving skills – Retail technology experience