Project Controls Officer

Location:

Toronto or Vancouver offices. Candidates outside these areas must relocate to a commutable location.

Project Controls Officer (PCO) provides critical post‑implementation support to the Client Delivery team, ensuring consistency, accuracy, and governance across client programs.

This is a 6‑month fixed‑term contract with the possibility of extension or becoming permanent.

• Manage post‑implementation client requests and change activities, including monitoring shared inboxes and JIRA boards, opening and tracking tickets, and supporting escalations as needed. Act as a coordination point between clients, Client Success Managers, internal control groups and external partners.
• Support and, over time, lead approved change requests, ensuring all updates are properly documented, reviewed, approved, and implemented accurately.
• Review and approve consumer‑facing collateral to ensure alignment with branding, regulatory, and network requirements, including performing audits within established self‑approval programs.
• Coordinate required program and platform approvals by working with internal teams and external stakeholders and supporting submissions to third‑party partners as applicable.
• Maintain internal databases, product registries, and client libraries, ensuring data accuracy and version control.
• Support governance, audit, reporting, and monthly billing activities related to client programs.
• Facilitate client onboarding and post‑implementation readiness by coordinating documentation and approvals across stakeholders.

• 2–5 years of experience in project coordination, project controls, operations, compliance, or client delivery within a regulated environment such as financial services, fintech, or payments.
• Strong attention to detail with the ability to check, cross‑check, and validate documentation in a compliance‑driven setting.
• Experience supporting post‑implementation activities or change management processes.
• Comfortable working cross‑functionally with teams such as compliance, risk, legal, product, or operations.
• Hands‑on experience with JIRA or similar ticketing/workflow tools.
• Ability to manage multiple work streams and context‑switch effectively in a fast‑paced environment while remaining calm and thoughtful.
• Strong written and verbal communication skills, with the ability to adapt messaging for both internal teams and external clients.
• Proactive, well‑organized, and curious, with a willingness to learn and ask questions to understand the “why” behind processes.
• Familiarity with payment networks (Visa, Mastercard) and issuing programs is considered an asset but not required.
• Ability to read and understand French is considered an asset, particularly for reviewing bilingual consumer‑facing documentation (spoken fluency not required).

Peoples Group offers a flexible and hybrid work environment. In this role you will work a combination of in‑office and remote-from‑home. Typically, you will be working regular business hours, Monday to Friday between 8:00am and 4:30pm with flexibility around start/end times.

The expected salary for this role is approximately $70,000.00 – $80,000.00 annually. Actual compensation may vary based on experience, skills, and qualifications.

Peoples Group is an Equal Employment Chance employer. We value and celebrate individuality while fostering an inclusive workplace for everyone.