AI-Focused Group Product Manager

Guide innovation in customer service at Affirm as an AI-Focused Group Product Manager. Lead a team dedicated to enhancing agent tools using AI and automation solutions.
This role combines team leadership with hands-on involvement in high-leverage projects impacting millions of customers. As a player-coach, you will navigate complex operational workflows while defining the agent experience vision. Your insights will ensure that AI implementations align with both agent and customer needs.

Key Responsibilities:

• Define the agent experience strategy and vision

• Lead, coach, and develop a team of Product Managers

• Engage in transformative AI-first initiatives

• Partner with Operations to address frontline challenges

• Build scalable systems that meet long-term needs
Requirements:

• Proven success in product management and team leadership

• Deep understanding of operational complexities

• Ability to communicate clearly across various stakeholders

• Experience with customer support or workflow systems

• Bachelor’s degree or comparable experience
Leverage your product management skills and passion for AI to transform servicing at Affirm.
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