Product Manager - Core Commerce Platform

About the job

This position requires an experienced Principal Product Manager to lead the insights and performance management products of Billing. You will define and build data products that deliver actionable billing performance insights for our customers, operating with cross‑functional teams and stakeholders to simplify complexity and provide deep insights.

• Own the roadmap for all billing insights—subscription lifecycle, transaction flows, pay‑as‑you‑go, and invoiced customers
• Partner with engineering to define product specifications, design features, and deliver new functionality to customers
• Measure and monitor key KPI performance for specific features
• Develop improvement plans for key KPI degradation
• Leverage internal KPIs to identify feature opportunities
• Prioritize features and develop quarterly priorities and annual backlog
• Partner with UX, Research, and Engineering on feature design
• Work with engineering during feature development to ensure feature objectives are maintained
• Develop A/B testing plan with analytics

• 8+ years of product management or equivalent experience with technology, financial, or ecommerce companies
• Discovery, building, and delivery of actionable data products to identify and activate revenue and risk optimization opportunities
• Experience in one or more of: big data, machine learning, artificial intelligence, experimentation, data analytics
• Experience using and delivering data analytics and visualization solutions to drive business insights
• Experience working in banking, retail finance, credit cards, payments, or consumer financial services
• Familiarity with best practices in fraud prevention and detection, Data Privacy, and PCI standards
• Basic technical background and understanding of software development principles
• Ability to build relationships cross‑functionally with multiple teams and strong communication skills
• Evangelist of our Insights products and their impact to colleagues, customers, and partners
• Set a high bar in performance measurement quality and build a strong data‑driven culture for teams

• Excellent verbal and written communication skills, able to zoom in and out based on audience, rally and motivate a team behind a bold vision
• Affinity for fast‑paced, changing environment of a start‑up, sense of humor, and get‑it‑done personality

Remote based in British Columbia. Salary CAD  – .

This role may require occasional travel to participate in project or team in‑person meetings.

Working at Twilio includes competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and more. Offerings vary by location.

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics.

We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E-Verify program in certain locations, as required by law.