Product Manager; KYB

Overview

Are you ready to embark on a career that truly affects people around the world? Trulioo invites you to be a catalyst for change in the dynamic realm of digital identity verification. We are the global front-runner redefining how businesses grow, innovate and comply online. We contribute to an award-winning platform that enables organizations worldwide to onboard customers, optimize costs and combat fraud.

Trulioo verifies more than 5 billion people and 700 million business entities across 195 countries.

Trulioo is a united force of experts committed to establishing trust online and is recognized as a BC Top Employer for the second consecutive year. We value an inclusive, collaborative, and people-first workplace. Headquartered in Vancouver with hubs in San Diego and Dublin, we support a hybrid model with staff typically working three days per week at a hub location.

What We Offer and Where You’ll Work:

• Comprehensive Benefits: health, dental, and vision coverage; retirement plans with company match; paid time off; parental leave; and an annual education & training stipend (equivalent to $1,000 in local currency). Benefits may vary by location and will be discussed during the interview process.
• Flexible Hybrid Working Environment: offices designed for collaboration and flexibility, with social events, parent rooms, on-site gyms, lounges, and adaptable workstations.
• Wellness: access to wellness workshops and events, and a Headspace subscription.
• Employee Resource Groups: inclusive spaces and community for employees of diverse backgrounds and allies.

Trulioo verifies businesses and the people behind them at global scale. Our Business Verification (KYB) product helps enterprises onboard merchants, meet regulatory needs, and stop bad actors across 195+ countries with comprehensive data, documents, and watchlists.

We are hiring a Product Manager to own the strategy and roadmap for a core area of KYB, including discovery, launching new product classes, and driving adoption and revenue. You will set direction, defend it with evidence, and adjust as needed. You will bring new capabilities from concept to launch and scale.

This is a full-time, permanent role based in Vancouver with hybrid work (3 days per week in the office). It can be done remotely for the right candidate.

• Strategy and roadmap for key KYB capabilities, including prioritization and trade-offs on what to do and what to defer
• Customer discovery to understand enterprise and SMB onboarding, risk, and compliance workflows; translate problems into product narratives, business cases, and launch plans
• Market and competitive analysis to identify KYB leadership opportunities and where to innovate
• Develop detailed technical requirements with Engineering and Data teams, including APIs, workflows, data needs, edge cases, acceptance criteria, and trade-offs
• End-to-end product launches in collaboration with Marketing, Sales, Customer Success, Solutions Engineering, and Support
• Define and manage success metrics such as adoption, conversion, verification rate, match quality, processing time, manual review reduction, revenue impact and customer satisfaction

• 5+ years in product management with a track record of delivering measurable outcomes
• Technical fluency to specify API behavior and discuss platform and data architecture with engineers
• Analytical rigor to define metrics and drive prioritization using data
• Customer discovery experience with qualitative and quantitative signals
• Go-to-market experience taking new products from concept through launch with enterprise sales motions
• Stakeholder management and influence across Product, Engineering, Sales, Customer Success, Support, Marketing, and Compliance
• AI fluency as a default to accelerate research, drafting, prototyping, and engineering communication
• Strong written communication for strategy docs and PRDs

• Background in KYB/KYC/AML, merchant onboarding, identity verification, risk, Reg Tech, financial services, payments, or e-commerce
• Experience shipping AI-powered features and evaluating non-deterministic outputs
• Experience with global product surfaces including multi-jurisdiction compliance and localization

KYB sits at the center of how the global economy onboards trust. You will own a meaningful surface, with autonomy to set direction and a team to ship it.

We value curiosity, meticulous attention to detail, and the passion to contribute. If you resonate, apply to join our team and shape a future where technology and digital identity open the global economy.

Get an inside look at life at Trulioo by following us on Linked In or learn more at Privacy notices are available on our website.

Trulioo is committed to creating a more equitable, inclusive and diverse company. Candidates of all genders, ages, ethnicities, cultures, abilities, sexual orientations, and life experiences are encouraged to apply. Trulioo welcomes…