Systems Specialist Group Retirement Job Vancouver area,BC Canada,Business

Position: Systems Specialist, Employee Benefits & Group Retirement

Who We Are

We are BC’s largest Insurance Broker and looking for individuals to grow with us! A career at HUB means your career opportunities are endless. Our culture is renowned within the industry, and we value our people. Helping our clients protect what matters most is crucial to who we are, and we are on the lookout for those who share the same passion.

What We’re Looking For

If you’re a self-motivated and detailed oriented individual seeking work-life balance and a team-oriented culture –
YOU can be our next Systems Specialist as a part of our Employee Benefits & Group Retirement Division
.

Position Summary:

You will support and guide the Employee Benefits team through onboarding, training and ensure consistency and accuracy when completing transactions. You will also ensure that employees are up to date with current procedures, processes, and best practices by providing ongoing training and refreshers. In addition, you will also conduct auditing reports to ensure data accuracy.

Responsibilities:

Team Development

Provide onboarding, support and training for Client Service Representatives, Analysts and Client Coordinators as needed

Deliver ongoing refresher training for existing employees

Maintain strict confidentiality regarding all corporate and employee issues

Work with employees to improve performance or work through performance issues relating to EPIC & HUB systems

Auditing of accounts

Reporting

Systems changes related to commissions

Sharing and reinforcing the corporate vision with colleagues

Lead team members by example

Operational

Act as the day-to-day “go-to” person for inquiries on technical and/or training issues

Maintain positive employee relationships

Handle complaints appropriately (includes knowing when to escalate the complaint to the next level of management)

Contribute to the organization and efficiency of the office

Encourage and support employees through corporate initiatives

Continue to provide support to maintain pulse of the business

Be current with new training and systems procedures

Maintain a good technical understanding of coverages and products

Be a change Champion within the team to embed new processes

Additional Responsibilities

Special projects as needed

Other duties and responsibilities as assigned by Manager

Skills, Characteristics & Qualifications

1-2 years of training experience

1-2 years of experience in the Employee Benefits & Retirement Industry

Intermediate level of CRM/EPIC knowledge

Exceptional customer service skills

Excellent communication skills (written and verbal)

A responsible attitude

Ability to prioritize work

Good at planning ahead

Remaining calm under pressure

Decision-making abilities

Excellent time management

Ability to have authority but tactful with it

Accurate record keeping

Where This Can Take You

We invest in our employees! We offer hands-on coaching and mentorship, alongside extensive sales training to ensure you succeed, today and tomorrow. Your journey with HUB can open doors to a diverse, rewarding career within the insurance industry and beyond!

What We Offer

Competitive compensation

Company matching RRSP contributions

Tuition financing and career-related training and development

Customizable flexible benefits options for you and your family

Mental and physical wellness initiatives

A positive, collaborative and team-oriented environment

Ongoing personal and career development

If this sounds like a place you want to be or want to talk to us about the role and opportunities, contact us/apply now.

Our Culture Starts with You

We are looking for SELF-STARTERS with an ENTREPRENEURIAL mindset who will take OWNERSHIP of their business

We want you to be INNOVATIVE and open to sharing your ideas

You work with URGENCY while providing a high level of PROFESSIONAL SERVICE towards our customers, communities, & colleagues.

You are a TEAM PLAYER who positively impact those around them;
We MOTIVATE each other to GROW TOGETHER

You work with a high degree of INTEGRITY and ACCOUNTABILITY

To find associated positions at our HUB simply search myHUBbc as a keyword in the search bar on our !

Department Account Management & Service

Required Experience:

2-5 years of relevant experience

Required Travel:
No Travel Required

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