Director of Enablement

Position: Director of Change Enablement at TELUS Digital
Lead transformative change in customer experience as the Director of Programs and Change Enablement at TELUS Digital. Drive the CXAI strategy across all levels, integrating communication and organizational change.

TELUS Digital is seeking a strategic leader to architect the implementation of its innovative CXAI vision. With over 7 years in leading transformation initiatives, you will translate complex strategies into actionable programs and measurable outcomes. Embrace a dual role that combines storytelling with quantitative business metrics to enhance stakeholder engagement and drive global accountability.

Key Responsibilities:

• Craft compelling stories through newsletters and executive briefings

• Drive metrics-focused outcomes linked to customer satisfaction

• Own the end-to-end CXAI transformation roadmap

• Design leadership programs that cultivate AI capabilities

• Demonstrate AI-powered organizational practices

Requirements:

• 7+ years in transformation or change management

• Deep understanding of contact center performance metrics

• Strong financial acumen in business case development

• Exceptional storytelling and communication skills

• Bachelor's degree in Business or related field

Foster innovative change and lead TELUS Digital into a new era of customer experience.
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