Hybrid Payment Operations Analyst

Position: Hybrid Payment Operations Analyst at Brex
Drive efficiency as a Payment Operations Analyst at Brex in Vancouver. This hybrid position emphasizes dispute management, transaction fraud detection, and collaborative process improvements.

In this crucial role within the Disputes Team, you will manage daily operations and become a subject matter expert on complex disputes. Your contributions include enhancing workflows, utilizing automation tools, and interfacing with cross-functional teams like Risk and Customer Support. You will also focus on regulatory compliance and ensuring high-quality service.

Key Responsibilities:

• Become a subject matter expert for complex dispute cases

• Identify inefficiencies and recommend actionable solutions

• Own and improve tooling and AI functionalities

• Collaborate with teams for effective dispute resolutions

• Ensure compliance with regulatory and legal standards

Requirements:

• Navigational experience with complex disputes in ambiguity

• Adaptability to fast-paced work environments

• Strong communication and documentation skills

• Motivation to embrace AI-driven processes

• Commitment to onsite work three days weekly

Maximize your expertise and client satisfaction in this impactful role at Brex!
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