Specialist at LGM Hybrid

Position: Performance Specialist at LGM Hybrid
Elevate automotive performance as a Performance and Effectiveness Specialist with LGM, a leader in warranty services. This hybrid role focuses on optimizing adjudication rules for efficient claims processing.

In this crucial position, you will leverage your expertise in automated workflows, driving improvements in claims decisioning and enhancing dealer experiences. The Specialist collaborates cross-functionally to support operational excellence by developing training and onboarding programs. This role is vital in advancing strategic goals through data-driven insights and continuous process enhancements.

Key Responsibilities:

• Design and optimize automated adjudication rules

• Own business rule configuration and monitoring

• Develop reporting requirements and oversee creation

• Conduct claims analysis and auditing for rule effectiveness

• Implement process improvements to enhance operational performance

Requirements:

• 3+ years in automotive industry experience

• Proficient with MS Office and data analytics tools

• Strong communication and project management skills

• Expertise in workflow optimization and process design

• Bilingual in French and English is an asset

Be the driving force behind performance excellence at LGM, enhancing claims and dealer satisfaction through innovative solutions.
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