Senior Guest Services Manager

Elevate the guest experience as Arc'teryx's Senior Guest Services Manager in Vancouver. Oversee operational and technological advancements in a hybrid setting designed for maximum impact.
This pivotal role brings leadership to the Guest Services function, ensuring operational efficiency and the implementation of best practices. You will guide a team in managing service standards and driving initiatives that prioritize guest feedback and streamline processes. Your strategic outlook will help improve overall operational effectiveness.

Key Responsibilities:

• Lead the creation of a global Guest Services excellence framework

• Direct continuous improvement and project management initiatives

• Act as the liaison for cross-functional integrations

• Manage timely communication for operational consistency

• Translate guest sentiment into actionable improvements
Requirements:

• 8-10 years of experience in Guest Services environments

• Proven leadership capability with strong coaching skills

• Experienced in operational design and continuous improvement

• Proficient in performance metrics and reporting

• Knowledge of service tools like Salesforce and AI technologies
Drive excellence and guest satisfaction through innovative solutions and collaborative leadership at Arc'teryx in Vancouver.
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