Senior Product Manager, Onboarding and Activation

Responsibilities

• Own the full onboarding and activation experience from day one through the end of the critical first 120 days, across every Clio product a customer has access to.
• Map the journey in detail: initial setup, first value moment, team adoption, habit formation, and the natural discovery of additional Clio products within their existing subscription.
• Design onboarding paths that reflect how different firm types and roles actually get value from Clio, moving away from a single default flow toward starting points that are appropriate to the customer.
• Define what ‘activated’ means for each Clio product, by customer segment and firm type.
• Build or drive the instrumentation you need to make the 120‑day journey visible: cohort analysis, time-to-first-value, milestone completion rates, drop‑off points, and feature adoption depth.
• Work closely with customers, the Onboarding and Migration team leads to understand where their current tools fall short: what is manual that should be automated, what is slow that should be fast, what is invisible that should be tracked.

• 4+ years of product management experience in B2B SaaS.
• Hands‑on experience owning onboarding, activation, or early lifecycle product work, with measurable successes and failures you can speak to.
• Experience defining activation metrics and building or driving the instrumentation to track them.
• Demonstrated ability to work across multiple product teams or work streams without direct authority.
• Strong written communication: you can write a clear spec, a tight strategy doc, and a concise stakeholder update without a lot of back and forth.