L4 Product – Fibre Product Specialist

Overview

• Own the Journey:
  Define and execute the product strategy for the professional installation experience—from initial activation through ongoing service and support.
• Identify opportunities to improve activation speed, customer experience, and operational efficiency.
• Lead initiatives that improve business metrics including customer acquisition, customer lifetime value, churn reduction, and operational margin.
• Partner with teams across the organization to identify and execute on growth and profitability opportunities.
• Make deliberate product decisions about bundling, features, pricing, and support that differentiate the service and drive customer value and loyalty.
• Work with operations, marketing, systems, and hardware teams to align on requirements and execute initiatives.
• Use customer insights, operational data, and market intelligence to inform strategy and priorities. Measure the impact of initiatives and iterate based on results.

• 5+ years of product management experience, with demonstrated success leading complex product strategies
• Experience in a technology, telecommunications, or consumer-focused industry
• Post-secondary degree in Business Administration, Engineering, Economics, or a related field
• Proven ability to define and execute product strategy that drives revenue and/or margin impact
• Strong analytical and data-driven mindset—comfortable translating complex data into strategic insights
• Experience working cross-functionally and influencing teams without direct authority
• Deep understanding of customer needs and ability to translate insights into product decisions