Guest Experience & Operations Coordinators

The Opportunity

This is not a traditional front desk position—it is a unique entry point into the organization with a clear pathway for growth. All Guest Experience & Operations Coordinators begin with hospitality as their foundation, welcoming guests and residents, ensuring a seamless front desk experience, and supporting day‑to‑day operations across Carey Seminary, Carey Residences, and Carey Lodge. From there, you will take on special projects and assignments in a specialization track aligned with your skills, interests, and organizational needs.

Whether supporting operational initiatives across Carey Seminary, Carey Residences, and Carey Lodge (Operations Track), assisting with bookkeeping and reconciliations (Finance Track), providing network and systems support (IT & Systems Track), or contributing to marketing and communications initiatives (Marketing & Advancement Track), you will gain valuable cross‑functional experience while building a diverse and transferable operational skill set.

This role is ideal for an early‑career professional who thrives in a guest‑facing environment, enjoys variety, and is eager to learn. Working alongside experienced managers, you will gain exposure to multiple areas of the organization while developing skills that can support future career growth in hospitality, operations, finance, technology, marketing, or institutional administration.

• Warmly welcome and assist short‑term guests, residents, and visitors during check‑in and check‑out.
• Issue keys (Goki), parking permits, and meal tickets (Square) as required.
• Respond to inquiries by phone, email (Freshdesk), and in person.
• Support student move‑in and move‑out logistics in collaboration with residence staff.
• Track and distribute mail and packages for students and residents.

• Maintain reservation and occupancy tracking through MEWS.
• Process and reconcile payments through MEWS, Populi, and other digital tools.
• Maintain accurate records of check‑ins, check‑outs, and payment status.
• Coordinate with housekeeping and facilities to address guest requests and maintenance issues.
• Update signage and ensure common areas remain welcoming and guest‑ready.

• Operate and support key organizational systems, including:
  • MEWS – guest and residence bookings
  • Goki – digital key access
  • Populi – student financial transactions
  • Freshdesk – help desk management and communications
• Monitor and triage incoming requests to the appropriate internal teams.
• Support process improvements and system adoption initiatives.

• Hospitality and guest operations
• Facilities and property management
• Conference and event operations
• Cross‑functional operations across Carey Seminary, Carey Residences, and Carey Lodge
• Process improvement and special projects

• Bookkeeping support
• Account reconciliations
• Expense tracking and reporting

• Basic network troubleshooting
• User access management
• Help desk and technology support

• Content creation
• Communications support
• Event promotion and coordination

• A personal commitment to the Lordship of Jesus Christ and a life shaped by biblical truth, spiritual maturity, and alignment with the Classical Protestant Tradition.
• Demonstrated love for the Church and a calling to serve within a Christ‑centered, discipleship‑focused institution.
• Resonance with Carey's mission and a desire to contribute to a culture of formation, faithfulness, and theological clarity.

• Participate in Carey's Continuous Performance Management framework, including annual goals, quarterly priorities, and regular coaching conversations.
• Deliver exceptional service to guests, students, residents, and colleagues.
• Demonstrate continuous growth in hospitality, operational, and administrative competencies.
• Identify opportunities to improve systems, processes, and the overall guest experience.
• Contribute to a culture of accountability, learning, and operational…