Transformation Management Office - Operations

THE BUSINESS

We are Everyday Luxury™. It's what we do and how we do it - together. It's working alongside world‑class talent in pursuit of world‑class results. It's maximizing your potential in a high‑performance culture. It's knowing that wherever you are, you belong. It's elevating your world - and the world of those who love and will love Aritzia. It's You. And an endless runway of opportunity.

With a Global Support Campus in Vancouver and additional Support Office hubs in major cities across North America – including Toronto, New York, Los Angeles and Seattle – our workplace network is strategically designed to support our People and serve our Clients a frictionless experience. So, you can do what you do best – with us.

The mission of the Operations Department is to strategically develop and scale each business area with world‑class infrastructure, enhancing existing functions and introducing new capabilities through a methodical yet entrepreneurial approach.

Aritzia is growing and our Operations team is growing with it, seeking high potential talent for future opportunities across all levels – from leadership roles to analyst positions, and all workplaces – including Product, People & Culture, and Food & Beverage. This is a unique opportunity to be part of the team responsible for the strategic development and scaling of our business through world‑class solutions.

You will be an internal consultant to an area of the business, enhancing existing functions and introducing new capabilities by defining operating models, designing & building business processes, and developing the frameworks & tools that drive scalability. With a methodical & entrepreneurial approach, you will play a key role in delivering transformational solutions that enable the business to operate effectively.

And, with the skills you gain in this role, the opportunities are endless – from a rewarding career in Operations, to continued growth and development with Aritzia.

• Define and implement the core operating structure and working model of the business area collaboratively with cross‑functional partners.
• Design how we approach business decisions and create the infrastructure required to support ongoing usage (E.g. Frameworks, Guides, Models & Tools).
• Engineer effective and efficient processes, optimizing for throughput and frictionless operations.
• Introduce or expand world‑class capabilities that drive our business.
• Scale the business for future growth, often meaningfully evolving our infrastructure across key pillars.
• Seamlessly integrate meaningful infrastructure into the day‑to‑day of the business.

• Proven skills, education, and/or experience in:
  • Business administration or related field
  • Business operations, process improvement, organizational design
• A commitment to learn and apply Aritzia's Values, Business and People Leadership principles.
• The ability to collaborate fluently with cross‑functional partners.
• A commitment to quality and investing in results that add value to the business.

• Product Discount – Maybe you've heard of our famous product discount? Or our exclusive private shopping events? You have now.
• Baby Leave Program – We provide up to 16 weeks of paid time to support you and your growing family.
• A-OK Commissary & Cafe – Everyday Luxury dining, exclusive to Aritzia. Our in‑house bistro and cafe is a private oasis where employees can enjoy curated, subsidized Everyday Luxury dining.
• The SET – Our in‑office fitness studio and gym with state‑of‑the‑art equipment, custom‑created classes and optional personal training. Open 7 days a week, it works out well.
• Aritzia Virtual Wellness – Because your health, happiness and safety matter, we provide 24/7 resources to support you in your well‑being goals, whether they're physical, mental, social or financial.
• Aspirational Workplace – Our offices are specially designed to be spaces of creativity, productivity and inspiration. They're also dog friendly.
• Amenities – Additional amenities include a private parent's room, shower facilities with elevated complementary conveniences, bike rooms and more.
• The Extras – We also offer a…