Administration Analyst, Special Markets

Build the future with us

Are you driven by operational excellence and eager to contribute to the purpose of a company that aims to help its clients feel confident and secure about their future? As an Administration Analyst, Special Markets, you will play a key role in the administration, analysis and coordination of applications and associated requests while supporting operational activities and ensuring service excellence.

This position is a great opportunity to showcase your skills and fully realize your potential within a caring and trustworthy company. Here, people and their development are at the heart of our priorities, fostering an environment that encourages collaboration and innovation.

What You’ll Accomplish With Us

Process and administer applications in accordance with established guidelines and service level agreements.

Analyze submitted applications and coordinate with team members regarding requirements and follow-up activities.

Manage correspondence with applicants, plan administrators, plan members and third-party administrators as required.

Support customer service team members with administrative processes and requests.

Execute and distribute individual and divisional bill runs while reviewing accuracy and applying analytical thinking to operational processes and changes.

Manage operational correspondence with third-party vendors and service providers.

Apply critical and analytical thinking to manage multiple priorities and support key operational periods and events.

Collaborate with peers and identify opportunities for continuous improvement for the benefit of the team and department.

What Could Accelerate Your Success In This Role

Is known for their strong analytical and critical thinking skills.

Stands out for their ability to manage multiple priorities in a fast-paced environment.

Demonstrates a high level of accuracy and attention to detail.

Is recognized for effective communication and collaboration with internal and external stakeholders.

Has experience in administration, operations, financial services, insurance or a related field.

Why you’ll love working with us

A work environment where learning and development merge with a collective pursuit of excellence;

AI is in everyone's hands, empowering you to increase your personal effectiveness while supporting the organization's growth;

A healthy, safe, fair, and inclusive environment where potential can be freely expressed and developed;

The opportunity to work in a hybrid environment, supported by flexibility and access to inspiring and innovative work spaces.

The typical hiring range for this position is between 50 159$ and 65 833$ CAD per year; the base salary offered may vary depending on knowledge, skills, years of experience, and internal equity related to the role. At iA, we are committed to offering a fair, equitable, and market-based compensation structure. Our market data is updated annually to reflect the most current market conditions.

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