About Sycle
Sycle is a market-leading global SaaS company with the mission of facilitating the delivery of better hearing to the world. Founded in 2001, we have grown to be the leading practice management solution for audiology (hearing care) providers, with more than 65% market share. The Sycle practice management solution frees up valuable time so our customers can grow their businesses through delivering high quality patient care and exceptional services that delight their customers.
Small hearing care practices and some of the largest retailers utilize our software in 13 countries worldwide.
Sycle is seeking a results-driven Senior Product Manager to lead product delivery and technical strategy for one of our strategic enterprise accounts. This high-visibility role focuses on driving a multi-year migration strategy - transitioning a major partner from a customized, legacy system to our flagship SaaS platform, all while balancing ongoing feature delivery, security remediation, and integration needs. The role is open to candidates from British Columbia.
You will operate at a fast pace, balancing deep technical architecture (APIs, integrations, data migrations) with strategic account management and cross-functional leadership. If you thrive in fast-moving environments, possess strong clinical domain knowledge, and handle ambiguity with composure, this position offers an exceptional opportunity to make a massive impact.
Key Responsibilities- Enterprise Account Product Leadership: Own the strategic product relationship for a key enterprise account, setting client expectations, communicating frequent progress updates, and building executive trust.
- Legacy-to-SaaS Migration Strategy: Lead third-party integration planning, gap analysis, and system/data migrations from a highly customized legacy system to Sycle's modern SaaS platform.
- Technical & Platform Thinking: Deeply understand system architecture, APIs, Dev Ops/infrastructure dependencies, and data flows to guide engineering teams and make informed trade-off decisions.
- Fast-Paced Prioritization & Execution: Successfully balance multiple concurrent initiatives spanning client features, technical debt, integrations, and platform stability in an environment of shifting client priorities.
- Ambiguity to Execution: Take complex, unstructured customer problems, evaluate underlying technical constraints, and deliver clear product requirements that maximize customer value.
- Cross-Functional Collaboration: Partner closely with Strategic Account Management, Engineering, and Business Analysts to optimize delivery practices, sprint velocity, and team efficiency.
- Excellent Communication: Ability to translate complex technical concepts into clear prose and concise client updates.
- Audiology & Hearing Care Domain Expertise: Deep understanding of audiology, clinical workflows, and hearing care clinic operations is strongly preferred / highly important. (Broader enterprise digital health experience considered).
- Enterprise Account Management: Proven history managing strategic enterprise software accounts and presenting to external client stakeholders and executives.
- Deep Technical Acumen: Hands-on experience working directly with engineering teams on APIs, data architecture, security remediation, and complex system integrations with minimal technical guidance.
- Resilience & Conflict Management: Exceptional emotional intelligence, stress management, and composure in high-pressure environments where scope and priorities evolve rapidly.
- Track Record in Platform Migrations: Experience leading complex software migrations or enterprise re-platforming initiatives.
- Process & Delivery Optimization: Proven ability to establish clear delivery…
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