Manager, Health Concierge - Inbound

At Prenuvo, we are on a mission to flip the paradigm from reactive “sick-care” to proactive health care. Our award-winning whole body scan is fast (under 1 hour), safe (MRI has no ionizing radiation), and non-invasive (no contrast). Our unique integrated stack of optimized hardware, software, and increasingly AI, coupled with the patient‑centric experience across our domestic and global clinics, have allowed us to lead the change against “we caught it too late again”.

We are looking for an experienced, compassionate people leader to lead our Health Concierge - Inbound team from our Vancouver HQ. The ideal candidate combines strong sales acumen with the judgment developed through previous people leadership, the ability to communicate with impact and sustain motivation during periods of rapid change, and the discipline to manage time and resources effectively as priorities shift.

Reporting to the Director of Assisted Sales, you will lead and mentor a team of Prenuvo Health Concierge responsible for managing incoming inquiries, generating and qualifying leads, and nurturing patient relationships. You will help drive sales performance, deliver excellent patient experiences, and achieve ambitious revenue targets while remaining close to the day‑to‑day work of the Inbound Sales Representative (I ) role.

This role does not provide visa sponsorship. Applicants must be legally authorized to work in Canada at the time of hire and must not require employer sponsorship for a work visa (current or future).

Help reshape the world through proactive healthcare while working with cutting‑edge technology and high performing teams with deep expertise - join us to make a difference in people’s lives!

What You’ll Do
Team Leadership and Frontline Enablement

Lead and coach through the company’s vision, mission, and core values.

Build, manage, and motivate a team of Inbound Sales Representatives to meet and exceed their targets through call shadowing, timely feedback, goal setting, performance reviews, and hands‑on support.

Translate shifting business priorities into clear, actionable direction for the team, making sound decisions even when information is incomplete or circumstances change quickly.

Navigate and triage competing requests, interruptions, and organizational noise so frontline agents can focus, thrive, and deliver consistent results.

Pursue the team’s mandate with ownership and persistence: set priorities, remove blockers, coordinate dependencies, and follow through on commitments.

Remain close to the patient and the work by executing core daily functions of the I  role when needed.

Sales Performance, Quality, and Process Improvement

Track and analyze key sales metrics, including lead conversion, pipeline management, patient engagement, and channel service levels, to assess performance and identify opportunities for improvement.

Own a consistent call‑review and score carding rhythm using approved call recordings, and turn recurring themes into practical coaching, enablement, and process improvements for the team.

Use call and performance insights to identify trends, skill gaps, patient friction, and emerging opportunities; share clear recommendations with Sales leadership and partner teams.

Work closely with the Head of Sales and Sales Manager to build and maintain systems and processes that support continuous improvement and sustainable growth.

Set and maintain service‑level agreements (SLAs) across inbound calls, chats, emails, and other ad hoc work, balancing responsiveness, quality, and team capacity.

Patient Experience

Ensure the team has the product and service knowledge needed to address patient inquiries efficiently, accurately, and professionally.

Reinforce a patient‑first sales approach that builds…