Creative Operations Manager

• Partner directly with senior agency leads and Creative Operations Director to keep the department running smoothly
• Master logistics and resourcing frameworks supporting leaders and creative teams
• Manage complex calendars, proactively resolve conflicts and prioritize meetings
• Maintain professionalism and discretion when handling tasks
• Support team allocations and weekly capacity planning alongside Account teams
• Reinforce operational workflows across departments
• Flag timeline inconsistencies and cross-reference active schedules against project benchmarks
• Schedule and organize internal and external meetings, presentations, travel, appointments and reservations
• Coordinate office workshops and cross-departmental off-site sessions
• Liaise between executives, internal teams, clients, external partners and vendors
• Track project deadlines and follow up on leadership meeting action items
• Help lead vacation coverage and approvals
• Handle ad hoc requests and special projects

• 2+ years of admin, customer service or executive support experience
• Bonus if experience is within a creative agency
• Handle sensitive information with discretion and confidentiality
• Resourceful problem solving and critical thinking skills
• Strong organization and communication skills
• A  can-do  attitude
• An entrepreneurial spirit and ownership of work
• A proactive approach
• Ability to translate strategic intention into actionable work

Demonstrates strong organizational and communication skills while managing complex calendars and logistics in a fast-paced environment. Capable of maintaining discretion and confidentiality while supporting creative teams and executives in a collaborative setting.

• Calendar Management
• Logistics Coordination
• Resource Allocation
• Communication Skills
• Problem Solving

• Project Tracking
• Capacity Planning
• Meeting Scheduling
• Workflow Reinforcement
• Action Item Follow-Up

• Discretion
• Proactive Approach
• Entrepreneurial Spirit
• Critical Thinking
• Can-Do Attitude

• Creative Agency Experience
• Executive Support
• Customer Service
• Internal Liaison
• Cross-Departmental Coordination