Tech Vendor Management Manager

Description & Requirements

who we are

lululemon is an innovative performance apparel company for yoga, running, training, and other athletic pursuits. Setting the bar in technical fabrics and functional design, we create transformational products and experiences that support people in moving, growing, connecting, and being well. We owe our success to our innovative product, emphasis on stores, commitment to our people, and the incredible connections we make in every community we're in.

As a company, we focus on creating positive change to build a healthier, thriving future. In particular, that includes creating an equitable, inclusive and growth-focused environment for our people.

The Global Procurement team are trusted business advisors who strategically partner with internal stakeholders and external suppliers to create value and mitigate risk in strategic non-product purchases for the global organization. The team supports the business in increasing its profitability and return on investment by creating value in our indirect supply chain through strategic & stakeholder-centric procurement. From providing category expertise, market insights, cost savings opportunities, supplier performance and relationship management & developing short and long-term strategies, the Global Procurement team plays a key role in value delivery for our business.

Reporting to the Senior Director, Procurement, the Manager, Technology Vendor Management partners with business and technology stakeholders to ensure strategic suppliers deliver strong performance, value and business outcomes. You will lead supplier governance, monitor contractual commitments, SLAs and KPIs, manage performance issues and escalations, and identify opportunities for continuous improvement, innovation and cost optimization. You will also support the Procurement Leadership Team in advancing the vendor management strategy and proactively surface supplier risks, commercial opportunities and emerging issues that may impact business objectives.

• Monitor supplier performance against contracts, SLAs, KPI and agreed business outcomes.
• Engage stakeholders to understand priorities, resolve service issues and manage changing demand.
• Lead regular supplier governance meetings, tracking actions, risks, dependencies and escalations.
• Identify opportunities for cost savings, service improvements, innovation and continuous improvement.
• Collaborate with category team on commercial matters, including renewals, contract changes, compliance and financial commitments.
• Maintain strong supplier relationships while holding partners accountable for performance, value and delivery.
• Support strategic sourcing events and supplier negotiations, with opportunities to lead as experience grows.

• Preferred: MBA, SCMP or equivalent professional designation
• 5+ years in procurement, vendor management, strategic sourcing, or supplier governance within a technology environment.
• 2+ years Technology category experience
• Experience working with legal, finance, security, and business stakeholders
• Excellent PC skills (Microsoft Office), knowledge of P2P (Coupa)/Oracle a plus.

• Technical
  
  Skills:
  
  Proficiency Microsoft Office Suite (Excel, PowerPoint, Word, SharePoint). Experience using AI to fuel analytics. P2P/e-sourcing platform knowledge is an asset
• Reporting:
  Advanced. Creates and manages updates to procurement reports, including but not limited to spend reporting, contract analysis and reporting, project landscape reporting, supplier attributes reporting.
• Systems & Ownership:
  Advanced. Demonstrates strong expertise in extracting and synthesizing data across procurement platforms (source-to-contract and project management systems) to support reporting needs. Takes ownership of complex data issues, driving them through to resolution while providing guidance and support to team members.
• Project Management:
  Leads complex projects and manages multiple deliverables concurrently. Uses tools and techniques to track progress, manage risks, and proactively communicate changes.
• Relationship building:
  Effectively builds partnerships by understanding stakeholder needs and expectations. Navigates complex issues, takes ownership through resolution, and provides guidance and support to team members.
• Data Management:
  Advanced
  - Has a strong proficiency with procurement systems and tools.
• Analytics:
  Advanced. Supports the development and brings to life procurement vendor…