Assistant Branch Manager - 4th Avenue

We’re Vancity, a member‑owned credit union built on the principles of inclusion and social justice. Since 1946, our relentless commitment to these values has helped us challenge the status quo and break down barriers. We’ve made bold commitments to become net‑zero by 2040 across all mortgages and loans, and we’re actively pursuing strategies in Indigenous banking and financial resilience for our members.

As an Assistant Branch Manager
, you will establish and develop relationships with our business community contacts and look for opportunities to promote Vancity products and services with members and non‑members. The ideal candidate will have excellent verbal and written communication skills, outstanding interpersonal skills and foster a "Team Player" spirit. You will be deeply committed to creating value in our communities and, through member service and advice, be able to develop business internally and externally in measurable results.

Through your leadership, non‑management staff will deliver an excellent member experience and relevant financial services to members and communities consistent with branch objectives.

This is a Full‑time, Permanent role based at our 4th Avenue Community Branch (Branch 11) and reports directly to the Branch Manager.

• Continuously build business and financial planning acumen of member‑facing staff to facilitate and/or deliver a great member experience and grow and maintain a loyal, deep, committed membership base.
• Facilitate the quality and value of member interactions against service standards through effective lobby management and member relationship management, and service members’ complex needs as required.
• Manage the delivery of day‑to‑day service, including staffing, scheduling, traffic flow, problem resolution, and referrals to deliver a great service experience during high‑volume periods as required.
• Assist the Branch Manager in developing plans to achieve financial objectives for the branch.

• At least 3 years of overall experience within the financial industry or a related field, 1 year of which at a leadership capacity.
• Solid business acumen in the context of the financial industry.
• Advanced knowledge of relevant Vancity products, policies, procedures, systems, tools, products and services.
• Advanced knowledge of Vancity strategies, functions and programs.
• A high school diploma (or similar level of educational attainment).

• Post‑secondary education/diploma (Business Administration or Finance).
• Successful completion of Investment Funds in Canada (IFIC) or the Canadian Securities Course (CSC).
• Successful completion of three courses toward the Certified Financial Planner (CFP) designation.
• Successful completion of coaching modules in alignment with Vancity’s current training and development educational standards.

• A strong people leader - develop and manage your team to reach their full potential and lead to achievement of member‑experience objectives.
• A planner & coordinator - prioritize and organize activities such as branch planning, staff scheduling, and related tasks.
• An excellent communicator - use written, spoken, and interpersonal skills to explain business values, goals, strategies, and objectives to staff in a clear way. Coach staff in sales, advice, referral, and service delivery; model a positive member experience and address member complaints.
• A decisive problem‑solver - make confident decisions to optimize operational capability, diagnose problems in the context of business, financial, and member impacts, and identify viable solutions.
• Analytical - assess internal processes, identify improvement opportunities, and manage revenue and expenses.

This role offers a salary range of $86,400 to $106,680 per annum. Base pay may vary depending on qualifications, skills, experience, and internal equity. Employees may also be eligible for our annual incentive program, subject to program eligibility requirements.

A career at Vancity is more than a job; you’re joining a tradition of…