Mortgage Officer

About the role

The Mortgage Officer is primarily responsible for managing the residential mortgage file from the sign back of the commitment letter to funding. The role ensures all broker conditions are fulfilled and the mortgage file is completed in accordance with company policies and guidelines. It drives quality through accuracy and efficiency while meeting required service levels.

• Review mortgage files to ensure client documentation—income verification, bank statements, down payment, and client interviews—meet all lending policies and are accurate and complete.
• Takes ownership of approved files, analyses data, updates internal records, and verifies file metrics remain within company guidelines.
• Notes any discrepancies and provides approval credit rationale as required.
• Ensures all documents are signed back and received from mortgage brokers within established SLAs.
• Manages, compiles, reviews, and organizes mortgage documentation within established SLAs in a high-volume, service-oriented environment.
• Collaborates with the Funding team to ensure timely closings.
• Serves as the main point of contact for Mortgage Brokers after the commitment letter has been signed back.
• Conducts daily follow-up with brokers to answer broker/client questions and ensure all required documentation has been submitted, reviewed, and actioned accordingly.
• Collects and reviews documentation supplied by client and broker to ensure authenticity and compliance with all applicable policies, including Underwriting Policies, Lending Guidelines, Privacy, Anti-Money Laundering/Anti-Terrorist Financing, and Anti-Fraud Policy requirements.

• Authorized to work in Canada.
• Excellent communication skills.
• Post-secondary degree or diploma, preferably in business management, finance, or a related field; university a plus.
• At least 2 years of experience in an administrative environment, preferably within the mortgage industry (an asset).

• Award-winning culture and recognition as a Great Place to Work and a top Montreal employer.
• Work-life balance with a hybrid work model that supports flexible schedules.
• Generous vacation based on role, statutory holidays, and 6 wellness days.
• Competitive base salary of $50,000–$65,000 per year plus an annual incentive bonus tied to performance.
• Comprehensive benefits including health, dental, and virtual healthcare coverage.
• Group retirement savings plan with up to 7% employer match.
• Discounts from select retailers and location-based perks such as gym memberships and a Toronto Bike Share program.
• On-site fitness facilities with gym access at London and Montreal offices.
• Continuous growth opportunities via an Education Assistance Program and Fairstone Academy.
• Family support with a parental leave top-up program.
• Community impact through one paid volunteer day per year.

Fairstone Bank is an equal opportunity employer. We will make reasonable accommodations to respond to the needs of people with disabilities. Individuals who identify as Aboriginal, members of visible minorities, and disabled are encouraged to apply confidently.

Artificial intelligence may be used in parts of the recruitment process. All candidates considered for hire must successfully pass a criminal background check, credit check, and validation of their work experience.