Manager of Special Accounts & Recovery

Shape innovative recovery solutions as Vancity's Manager of Special Accounts & Member Recovery. This full-time hybrid position requires strategic thinking and a focus on equitable member support.

Join Vancity in a critical leadership role where you will guide a dedicated team in implementing progressive recovery practices tailored to our members' needs. Your expertise in credit recovery will allow you to balance risk management with compassionate support, directly impacting members facing financial challenges. Collaborate with various teams to enhance recovery strategies while ensuring compliance and governance.

Key Responsibilities:

• Inspire a team to deliver high engagement and performance

• Develop and implement strategies for early interventions

• Strengthen member-centric recovery initiatives

• Identify trends to inform enterprise-wide strategies

• Modernize tools and workflows in recovery processes

Requirements:

• Post-secondary education in finance or related fields

• 7+ years of experience in collections or recovery

• 3+ years leading diverse teams

• Deep understanding of financial services compliance

• Data-driven with analytical skills for strategic insight

Join Vancity to redefine recovery practices that prioritize member well-being and financial success.
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