Residential Mortgage Officer

The Work

The Residential Mortgage Officer is responsible for maintaining and updating mortgage files from the commitment approval stage to the time the loan is funded. This mainly includes the reviewing of files, correspondence with mortgage brokers to request outstanding documents, and the adjudication of documents as per FINTRAC, internal AML/ATF guidelines, and EQB policies and procedures. The Residential Mortgage Officer also plays an integral role in the mitigation of fraud within the Single‑Family Residential Department.

• Daily, the incumbent will obtain and review required documentation with a strong emphasis on anti‑money laundering (AML) and anti‑terrorist financing (ATF) requirements, including but not limited to income, down payment verification and client interviews. The incumbent will ensure that documentation adheres to corporate guidelines and will mitigate any concerns surrounding suspected misrepresentation when required. (35%)
• On a daily basis, the incumbent will strive to ensure that mortgage files are in compliance with the Company’s established lending policies and procedures as well as ensuring that legal, AML, and ATF requirements have been satisfied. (35%)
• On a daily basis, the incumbent is responsible for time management of their deal flow in order to meet prescribed deadlines. Day‑to‑day the incumbent will make diligent use of reports to track and manage the flow of all deals funding for their team. (15%)
• Daily, the incumbent will communicate with internal contacts (underwriters, managers, administrators and mortgage sales staff) and external contacts (mortgage brokers and clients) to ensure transactions are processed in a timely and efficient manner in order to meet tight deadlines. The incumbent will provide the highest level of internal and external customer service while fielding mortgage broker and client inquiries. (10%)
• On a daily basis, the incumbent will monitor changes to deals and update files as required. The incumbent must send correspondence to the appropriate parties apprising them of changes. The incumbent must also ensure that Quality Assurance requirements and Compliance review queries are dealt with in a timely and accurate manner. (5%)

• Completion of a post‑secondary degree preferably in the financial field.
• 1‑2 years’ mortgage experience in the alternative mortgage market.
• Sound thinker with the ability to multi‑task; ability to handle multiple competing priorities.
• Excellent attention to detail.
• Ability to grasp AML & ATF practices.
• Established and meticulous organizational skills.
• Excellent time management, analytical, and problem‑solving skills.
• Ability to make complex decisions under pressure.
• Proven ability to thrive in a constantly changing environment and to perform well in a high volume, high intensity environment.
• Highly developed verbal and written communication skills with the ability to respond in a clear, concise, and professional manner.
• Committed to providing superb customer service.
• Proficiency in MS Office (mainly MS Word and Excel).
• Detailed knowledge of mortgage funding and quality assurance processes.
• Ability to comprehend and assess documentation relating to mortgage down payment and borrower income confirmation.
• Mindful awareness of fraud risk in the mortgage industry and the ability to address concerns relating to suspected misrepresentation when required.

• Competitive discretionary bonus
• Market‑leading RRSP match program
• Medical, dental, vision, life, and disability benefits
• Employee Share Purchase Plan
• Maternity/Parental top‑up while you care for your little one
• Generous vacation policy and personal days
• Virtual events to connect with your fellow colleagues
• Professional development and comprehensive Career Development program
• A fulfilling opportunity to join one of the top Fin Techs and help create a new kind of banking experience

EQ is committed to building an inclusive, accessible environment where every employee feels valued, respected, and supported. We believe our organization is stronger — and our people thrive — when we honour and celebrate diverse experiences, identities, and perspectives. We’re equally committed to supporting your growth, both professionally and personally.

We provide a barrier‑free recruitment process and work environment. If you require accommodations at any stage, we will work with you to ensure you can bring your best self to the process and beyond.

All candidates considered for hire must successfully complete a criminal background check and credit check. While we appreciate every application, an EQ recruiter will contact only those whose skills and experience most closely match the requirements of the role.