Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills Asset

Personal Banking Associate Trainee - Mandarin or Cantonese Language Skills an Asset

Work Location: Vancouver, British Columbia, Canada

Hours: 37.5

Line of Business: Personal & Commercial Banking

Pay Details: $45,700 - $61,000 CAD (base pay may vary based on experience, location, and organizational needs)

As a candidate, you are encouraged to discuss compensation details with your recruiter.

Job Description:

TD Canada Trust aims to build deep, long‑lasting relationships with customers through broad service transactions and expert advice. As a Personal Banking Associate Trainee, you will guide customers to appropriate staff members for resolving their financial queries and banking needs, including new accounts, investment advice, and banking solutions.

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and problem resolution related to banking solutions
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgement in confidential matters
• Build customer confidence in emerging digital banking trends by educating them on mobile, ATM, and online banking
• Support frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management
• Recommend improvements to work practices, branch operations, and processes to enhance customer experience and achieve operational excellence
• Participate in the timely and accurate completion of business processes and procedures
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development, and sharing industry knowledge to achieve common objectives

• High School diploma and/or 1+ years of relevant experience
• Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months
• Post‑Secondary or Undergraduate degree (in a related field) preferred
• Proficiency in using MS Office (Word, Excel and Outlook), branch software, and the internet
• Knowledge of banking solutions and processes to advise customers
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time‑management skills
• A dynamic, diligent, and effective influencer with a can‑do attitude, exercising initiative and handling several tasks and changing priorities
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous and effective manner

Trainee Mobility
This opportunity includes a mobility clause that requires a candidate to be mobile within the Assigned District. Upon completion of the training program, you may be assigned to a position compatible with your training, which could involve a transfer and geographic relocation to another TD location within your assigned region. Being mobile to any location in this region is a condition of this employment.

Mandarin or Cantonese language skills are considered an asset for this opportunity.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. Each province or territory within Canada may have its own set of regulations and requirements.