Personal Banking Associate Trainee

Work Location

Vancouver, British Columbia, Canada

37.5 hours per week

Personal & Commercial Banking

$45,700 - $61,000 CAD (base salary)

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience  compensation policies and practices allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based on the candidate's skills and experience, job‑related knowledge, geographic location, and other specific business and organizational needs.

At TD Canada Trust, we are the frontline of TD Bank. We strive to build deep and long‑lasting relationships with our customers by performing a broad range of customer service transactions and providing information and advice on services, products, and solutions to existing or prospective TD customers. At the branch, we understand customer needs and identify opportunities to promote products and services to refer customers to the appropriate team member or internal bank partner, while ensuring a positive customer experience.

Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.

Do you think you have what it takes?

• Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions.
• Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters.
• Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking.
• Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management.
• Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence.
• Participate in the timely and accurate completion of business processes and procedures.
• Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics.
• Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives.

• High School diploma and/or 1+ years of relevant experience.
• Investment Funds Canada (IFC) or equivalent – to be obtained post‑appointment within 6 months.
• Post‑Secondary or Undergraduate degree (in a related field) preferred.
• Proficiency in using MS Office (Word, Excel, Outlook), branch software and Internet.
• Knowledge of banking solutions and processes to advise customers.
• A self‑starter who works independently in a dynamic work environment through strong administration, organizational, planning and time management skills.
• A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities.
• A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner.

This opportunity includes a mobility clause that requires a candidate to be mobile within the assigned district. Upon completion of the training program, we intend to assign you to a position that will be compatible with your training. The timing of this posting will be determined by your progress in the training program and our ability to identify an appropriate opportunity.

This may involve a transfer and geographic relocation to another TD location within your assigned region. You are required to be mobile to any location in this region; you are also aware that your geographic mobility is a condition of this employment.

Sans Objet