Customer Experience Associate - Mandarin or Cantonese Language Skills Asset

Job Title

Customer Experience Associate

Vancouver, British Columbia, Canada.

Hours:

15.

Personal & Commercial Banking. Pay: $22.50 - $28.33 CAD.

• Process financial transactions such as deposits, withdrawals, and bill payments in accordance with standardized operating procedures, industry regulations, and TD's Code of Conduct and Ethics.
• Understand and determine customer needs to recommend tailored banking solutions while maintaining discretion in confidential matters.
• Respond to and resolve customer concerns using standard procedures and escalating non-standard activities when necessary.
• Achieve assigned goals and business objectives by promoting banking solutions and completing business processes in a timely and accurate manner.
• Connect personally with customers to advise them clearly on banking solutions and processes.
• Help build a positive, diverse, and equitable work environment by promoting team effectiveness and participating in personal performance development.
• Assist the team by respecting coworkers, staying dedicated, and keeping everyone up-to-date on the status of routine activities.
• Deliver quality customer experiences and recommend operational improvements to enhance operational excellence.

• High School diploma and/or 1+ years of relevant experience; an undergraduate degree or equivalent is an asset.
• Strong administrative, organizational, planning, and time‑management skills suitable for a fast‑paced environment.
• Hands‑on knowledge of MS Office (Word, Excel, Outlook) and internet usage.
• A proactive, detail‑oriented individual who can handle multiple tasks and shifting priorities.
• Dynamic communicator with proven customer‑experience skills who can connect verbally and in writing with diverse customers calmly, courteously, and effectively.
• Mandarin or Cantonese language skills are considered an asset for this opportunity.