Manager, Collections & Recoveries at KOHO

Take charge of KOHO's collections strategy as the Collections & Recoveries Manager. Focus on innovative customer care practices while driving recovery and retention strategies.

We are looking for a Collections & Recoveries Manager to lead development in KOHO's financial operations as it becomes a full-service bank. This role is crucial for crafting a collections program that optimally serves customers during financially challenging times. Engage with data analytics and strategic planning to improve internal processes and customer experiences.

Key Responsibilities:

• Monitor delinquency and loss trends for actionable insights

• Develop targeted contact strategies for customer outreach

• Design flexible payment arrangements for customer relief

• Collaborate with BPO partners to ensure quality collections

• Establish recovery strategies for customers after defaults

Requirements:

• 3-5+ years in collections strategy or management

• Familiarity with the collections lifecycle and recovery processes

• Hands-on experience in developing customer engagement techniques

• Proficient in analytics and financial modeling; SQL knowledge is beneficial

• Understanding of Canadian regulations regarding debt

Drive strategic transformations in collections at KOHO and enhance the way customers interact with financial recovery.
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